Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Crypto.com’s Kris Marszalek acquires AI.com for $70M, launching an autonomous AI agent platform after a record-breaking Sup...
ProductPlan acquires Winware.ai to add AI-driven customer and market intelligence, helping teams reduce risk and accelerate p...
Plume Design acquires Sweepr to combine AI care orchestration with real-time network intelligence, helping ISPs reduce costs ...
Microsoft acquires Osmos to bring agentic AI into Fabric, automating data engineering, simplifying workflows, and acceleratin...
Voicegain acquires TrampolineAI to deliver end-to-end AI for healthcare payer contact centers, combining voice agents with re...
8x8 acquires Singapore-based Maven Lab to strengthen APAC customer engagement, CPaaS messaging, automation, and secure omnich...
Jabil completes the acquisition of Hanley Energy Group to enhance AI data center power management and deliver scalable, energ...
1Point1 Solutions will acquire Netcom for USD 33.37 million, expanding its Latin America footprint and strengthening nearshor...
Voyado acquires WasHere to enhance omnichannel loyalty, improve in-store identification, and strengthen digital membership ca...
Zendesk acquires Unleash to enhance AI-first employee service with secure enterprise search, AI agents, and faster internal s...
