Thursday, February 26, 2026
iovox Limited has announced the strategic acquisition of HeyGuest, a UK-based conversational AI provider specializing in hospitality. Through this move, iovox strengthens its long-term commitment to the hospitality sector while accelerating its global expansion in AI-driven guest engagement solutions.
With this acquisition, iovox combines its robust global communications infrastructure with HeyGuest’s advanced omnichannel conversational platform. As a result, hospitality businesses can now address some of their most pressing challenges—namely revenue growth, operational efficiency, and rising costs—through intelligent automation.
For more than ten years, iovox has supported major UK hospitality brands by powering their reservation voice infrastructure. During that time, the company has facilitated over £1 billion in dining revenue and helped businesses increase bookings by as much as 42%. Although iovox operates across various industries worldwide, including automotive, real estate, and healthcare, this acquisition signals a focused investment in hospitality through the launch of a dedicated product division.
“Having facilitated millions of phone bookings in hospitality, iovox has set the standard for voice automation at scale,” said Ryan Gallagher, Co-Founder and CEO of iovox. “We are now leveraging that strength to equip hospitality businesses to manage and automate the full guest conversation across AI-based voice, text, web chat, and social channels. Launching HeyGuest as a dedicated division allows us to create tailor-made functionality in hospitality, just as we advance our AI solutions for our automotive, real estate and healthcare customers.”
Meanwhile, HeyGuest has built a strong reputation for automating complex guest interactions across voice and digital channels. Acting as an “always-on” concierge, its platform ensures that restaurants and hospitality operators never miss a booking opportunity. By joining forces with iovox, HeyGuest gains access to a global platform and resources that will accelerate its expansion across the UK, Europe, the United States, Canada, and APAC markets.
"We built HeyGuest to help forward-thinking operators survive and thrive in a high-cost environment," said Adam Troman, Co-Founder and CEO of HeyGuest. "Joining with iovox is a game-changer for us and our clients. It means we can deploy our technology faster and with more confidence than ever before. We’re also well-aligned with the values of iovox related to how to best serve customers. Being part of iovox is an exciting opportunity for our team."
Charlton Santana, Co-Founder and CTO of HeyGuest, added, "The synergy here is rare. iovox understands the data and the telco environments better than anyone, and we understand the nuance of the guest journey. Together, we are solving the efficiency paradox that keeps restaurant owners up at night: how to capture 100% of booking opportunities and lower costs, all while improving the guest experience. That’s exactly what we can now do by being part of iovox."
Ultimately, this acquisition positions iovox as a major force in conversational AI for hospitality, combining scale, expertise, and innovation to drive measurable results for operators worldwide.
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