Laivly & Procedureflow Partner to Boost Contact Center AI

Procedureflow, a leading knowledge management software provider, has entered into a strategic partnership with Laivly, a pioneer in AI solutions for contact centers. The collaboration brings together Procedureflow’s visual process guidance and Laivly’s advanced AI capabilities to help contact center teams deliver faster, more consistent, and highly accurate customer support.

Procedureflow’s platform is designed to simplify complex processes by guiding agents step by step, minimizing errors, and improving efficiency. Meanwhile, Laivly is already supporting some of the world’s largest brands by tackling challenges such as cost, productivity, and consistency all while ensuring humans remain at the center of the customer service experience. By combining their strengths, the two companies aim to provide organizations with a complete solution that empowers agents to deliver exceptional support across every interaction and channel.

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Driving Efficiency with Intelligent Automation

Procedureflow’s automation features make it easier for businesses to streamline workflows and maintain service accuracy. Tools like Power Shapes allow organizations to embed automation directly into processes, removing unnecessary complexity. With task automation, employees can instantly update records, trigger CRM actions, or generate tickets, saving valuable time for more meaningful tasks.

Additional features such as built-in calculators ensure real-time accuracy for payments, eligibility, and balances, while display tables automatically sync data across multiple systems. These capabilities reduce the need for platform switching and guarantee that agents always have access to up-to-date information. Together, these tools help teams be more productive and deliver quick, accurate, and customer-focused service with confidence. 

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Partnership Built on AI and Knowledge Integration

Highlighting the value of the collaboration, Dan Keddy, VP Partner Sales and Channel Management at Procedureflow, said:
“Partnering with Laivly allows us to offer agents additional tools and insights to better serve customers. Together, we can help contact centers operate more efficiently and elevate service quality across industries like Retail, BFSI, Hospitality, and Healthcare.”

The partnership emphasizes that AI adoption in contact centers is most effective when paired with strong knowledge management frameworks. By combining Laivly’s intelligent automation with Procedureflow’s visual guidance, organizations can establish a trusted foundation for AI-driven operations. This approach ensures that information is always accurate, accessible, and actionable a necessity in industries with strict compliance requirements, such as banking, healthcare, and insurance.

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Supporting Businesses in a Changing CX Landscape

This collaboration reflects both companies’ commitment to simplifying operations, improving accuracy, and enhancing customer experiences. As customer expectations continue to rise, Procedureflow and Laivly are equipping businesses with the knowledge, automation, and AI-driven insights needed to thrive in today’s fast-paced customer service environment.

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