MNET Joins 8x8 to Provide Secure, Real-Time CX for Finance

8x8, Inc., a leading provider of the industry’s most integrated customer experience (CX) platform, has welcomed MNET to its SellWith8 tier within the 8x8 Technology Partner Ecosystem. Through this partnership, MNET’s CoreAccess+ middleware is now integrated into the 8x8 Platform for CX, including solutions like 8x8 Contact Center and 8x8 Intelligent Customer Assistant. This integration enables secure, real-time connectivity to core financial systems such as Jack Henry, Fiserv, and Corelation.

As a result, financial institutions can achieve faster customer authentication, smarter self-service, and seamless transitions between AI-powered bots and live agents without compromising strict security and compliance requirements.

This collaboration empowers both companies to deliver purpose-built solutions for regulated sectors like banking and credit unions, simplifying operations while elevating customer experience across all channels.

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“This partnership with MNET really shows how the 8x8 Technology Partner Ecosystem can solve real-world challenges in financial services,” said Victor Belfor, Global Vice President of Business Development and Strategic Partnerships at 8x8. “CoreAccess+ delivers secure, real-time access to the systems banks and credit unions depend on. By embedding it into the 8x8 Platform for CX, we’re helping institutions deliver faster, smarter, and safer experiences without adding complexity or risking compliance.”

Key Benefits for 8x8 and MNET Joint Customers:

1. Secure Core Banking Access: Agents and bots can connect directly to platforms like Jack Henry, Fiserv, and Corelation without storing personal identifiable information (PII), using DMZ and cloud-friendly deployments.
2. Enhanced Self-Service & Smooth Handoffs: The 8x8 Intelligent Customer Assistant leverages CoreAccess+ for authentication, account data retrieval, and task automation before handing customers to agents with complete context.
3. Customizable Solutions: Organizations can choose specific CoreAccess+ modules such as fraud detection, member authentication, account playback, and live transactions integrating them seamlessly with existing workflows and technology stacks.

Jason Neton, Vice President of Client Services at MNET, highlighted the need for customized solutions, saying that tailored approaches are key for financial institutions.

“Banks and credit unions require more than generic CX tools. They need technology that connects securely and efficiently to deliver fast resolutions, secure interactions, and personalized service. With CoreAccess+ and 8x8, financial institutions can unify front-end engagement with back-end data, creating real-time, customized experiences across both self-service and live support channels.”

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Driving Purpose-Built Innovation

The integration of MNET into the 8x8 Technology Partner Ecosystem showcases how both companies bring best-in-class capabilities while maintaining the simplicity and reliability of a single-source CX platform. Joint customers benefit from native-like, deeply integrated experiences that streamline operations, reduce total cost of ownership (TCO), and eliminate the headaches of managing fragmented technology stacks.

The 8x8 Platform for CX combines contact center, unified communications, and communication APIs into one seamless ecosystem. Powered by AI, it enables businesses to connect customers and teams worldwide, empowering CX leaders with actionable insights, enhanced performance, and tools to make smarter decisions ultimately driving customer satisfaction, loyalty, and long-term business impact.

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