Waanee AI & Digitide Partner on Human-Centered AI for CX

Waanee AI Inc., a Delaware-based conversational AI startup, has entered into a strategic teaming agreement with Digitide to accelerate enterprise digital transformation. The collaboration focuses on delivering blended human + AI conversational excellence, combining Waanee’s advanced multi-agent platform with Digitide’s deep expertise in enterprise delivery and transformation. Together, the two companies aim to help enterprises scale customer experience (CX), empower agents, and preserve human judgment in critical decision-making moments.

“Our focus is simple: AI should amplify human expertise, not replace it,” said Chandan Kumar, Co-Founder & COO, Waanee AI Inc. “With Digitide we’ll deliver practical, enterprise-grade solutions that automate repetitive work, surface actionable signals in real time, and let humans concentrate on empathy, complex decisions, and relationship building. This teaming agreement accelerates our GTM in the U.S. while helping large CX teams deliver measurable outcomes.”

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Why the blended approach matters

The Waanee–Digitide partnership is guided by a human-first design philosophy, ensuring that technology enhances—rather than replaces—the role of human agents. Key pillars of this approach include:

• Human-in-the-loop workflows: Routine tasks are automated while critical escalations remain under human control.

• Agent empowerment: AI provides real-time prompts, confidence scores, and contextual recommendations to lighten cognitive load and boost resolution accuracy.

• Seamless handoffs: When conversations require nuance, AI transitions to human agents with complete context, suggested actions, and audit trails.

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Product innovation aligned with the vision

Beyond the teaming agreement, Waanee is unveiling a significant product enhancement: bidirectional multilingual live voice translation for global service desks. This feature expands language support and enables remote servicing across diverse markets. Anchored by human oversight, live transcripts, and escalation mechanisms, it ensures accuracy and accountability while delivering a smoother customer experience.

Key offerings from the partnership

The joint roadmap between Waanee AI and Digitide includes:

• Pilot programs for contact centers and global service desks across North America and India.

• Agent assist workflows powered by retrieval-augmented generation (RAG) for context and recommendations.

• Post-conversation analytics and voice-of-customer (VoC) insights to refine both human and AI performance continuously.

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Pilots and go-to-market strategy

The partnership will launch enterprise pilot programs focused on modernizing CX operations. These include multilingual service desk pilots, agent assist deployments, and analytics-driven VoC/NPS initiatives. Each program is designed to validate the human-centered architecture while driving measurable business results such as improved first-contact resolution (FCR), reduced handle time, and higher Net Promoter Scores (NPS).

By combining Waanee’s agentic AI capabilities with Digitide’s enterprise transformation expertise, this collaboration sets the stage for the next era of human + AI synergy in customer engagement.

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