KCTC & GOCare Partner to Boost Digital Customer Engagement

Kalona Cooperative Technology Company (KCTC), a long-standing leader in Iowa’s telecommunications sector, has partnered with GOCare, a top SaaS provider specializing in digital customer experience solutions. The collaboration is designed to enhance customer engagement, improve service delivery, and accelerate network growth for KCTC.

Founded in 1905, KCTC has transformed from a traditional cooperative into a forward-thinking telecom provider offering advanced broadband services. With its strong emphasis on innovation and community-focused values, the company consistently integrates new technologies to strengthen connectivity and deliver a seamless customer experience.

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“Customers are at the center of everything we do,” said Casey Peck, General Manager of KCTC. “By integrating GOCare’s solutions, we’re ensuring seamless, real-time communication and proactive service that keeps our members connected and engaged.”

As part of this initiative, KCTC is rolling out GOCare Messenger and GOCare Connect, both core components of the GOCare Digital Experience Platform. These tools will give the cooperative new ways to engage members while streamlining backend operations.

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The partnership is expected to deliver several impactful outcomes:

• Enhanced communication channels: KCTC will now connect with customers through SMS, email, social media, and web chat, ensuring accessibility across multiple touchpoints.

• Seamless platform integration: By linking with systems like NISC iVue (billing & OSS), Calix Service Cloud (network management), Salesforce CRM, and CheckPoint Solutions, KCTC’s teams will be better equipped to address customer requests promptly.

• Operational efficiency: With automation and smart workflows, the company can improve first-contact resolution, expand service capacity, and reduce operational costs—without compromising on quality.

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Mike Roddy, CEO and Co-Founder of GOCare, praised the partnership, stating: “KCTC’s strong customer-first culture and technology adoption make them an ideal partner. Together, we’re enabling faster response times, better engagement, and operational excellence.”

By joining forces with GOCare, KCTC is not only enhancing its customer engagement strategy but also reinforcing its long-term mission: delivering state-of-the-art broadband services backed by exceptional support. The collaboration highlights how local telecom providers are embracing digital transformation to remain competitive and meet the rising expectations of modern customers.

As the demand for reliable connectivity continues to grow, this partnership positions KCTC as a future-ready provider that combines advanced technology with a people-first approach. With GOCare’s tools in place, KCTC is set to deliver more personalized, efficient, and meaningful experiences to every customer it serves.

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