Talkdesk Expands HubSpot Deal for AI Customer Engagement

Talkdesk®, Inc. today announced that it has built an advanced contact center integration for the HubSpot platform and made new investments in HubSpot’s App Partner Program. Talkdesk will continue to integrate with HubSpot, the customer platform for scaling companies, through the HubSpot App Marketplace, so sales and service teams can gain a unified workspace that connects every customer interaction, insight, and workflow all within HubSpot.

Sales and service teams often waste time toggling between disconnected systems, duplicating data entry and struggling to capture meaningful insights. This process slows down prospect and customer response times, creates friction in the customer journey, and negatively impacts productivity. With the Talkdesk app, which is powered by Talkdesk Customer Experience Automation (CXA) and offers industry-leading artificial intelligence (AI) and omnichannel capabilities and controls directly inside HubSpot, teams can:

Contact Center Technology Insights: Kasisto Unveils KAIgentic: Agentic AI Standard for Banking

• Automatically log activity: Log calls, short message service (SMS), WhatsApp, and interactive voice response (IVR) activity automatically in HubSpot activity feeds, enriched with AI-powered engagement summaries.
• Connect conversations with context: Associate customer interactions with the right HubSpot objects, such as deals, tickets, contacts, companies, or custom objects.
• Create proactive customer experiences: Automate follow-ups and workflows based on rich call metadata and custom fields.
• Gain full visibility: Access Talkdesk Conversations, AI Copilot, and CX Analytics dashboards directly inside HubSpot.

“We’re always looking to partner with companies that drive AI-first innovation to make it easier for our customers to achieve their growth goals,” said Angela O’Dowd, vice president of platform and partner ecosystem at HubSpot. “Talkdesk’s offerings empower HubSpot customers with AI-driven, unified customer engagement experiences to focus on what matters most: their customers, not manual data entry. We’re excited to have Talkdesk as part of the App Partner Program.”

Contact Center Technology Insights: Sangoma and VTech Partner to Improve Hotel Communications

HubSpot’s App Partner Program is an ecosystem of valuable third-party integrations. Certified integrations demonstrate an investment in product quality and customer experience.

“Talkdesk is delivering deeper, more flexible integrations for HubSpot-first workflows,” said Albert Caravelli, senior vice president of alliances at Talkdesk. “The enhanced partnership ensures businesses of all sizes can deliver faster, smarter, and more seamless service without leaving the HubSpot workspace.”

Contact Center Technology Insights: Lenovo’s AI Chatbot Tricked Into Sharing Sensitive Info

To join our expert panel discussions, reach out to sudipto@intentamplify.com

Source – Globenewswire