Sangoma Technologies has entered into a strategic partnership with VTech Hospitality to bring a new level of seamless, integrated communication solutions to hotels and resorts. The collaboration combines Sangoma’s advanced unified communications (UC) platform with VTech’s trusted hospitality phone systems, creating a bundled solution designed to transform guest experiences and streamline hotel operations.
By aligning their technologies, the two companies are addressing a crucial need within the hospitality industry improving communication from the front desk to guest rooms while simplifying IT management. This partnership ensures that hotel staff can rely on a modern, fully integrated communication framework that elevates both operational efficiency and the overall guest journey.
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Chad M Collins, vice-president of sales at VTech Hospitality, emphasized the value of this alliance, stating: “We’re excited to work with Sangoma to bring even more value to hotels. Our hospitality phones are trusted around the world, and when paired with Sangoma’s communication platform, they become part of a modern guest experience.”
With this integration, hotels will gain access to a suite of advanced features. Staff can easily manage wake-up calls, handle voicemail, track room status updates, and streamline internal messaging. These capabilities not only enhance day-to-day operations but also ensure guests receive reliable, responsive, and personalized service throughout their stay.
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Charles Salameh, CEO of Sangoma, highlighted the strategic importance of the move, noting: “This partnership aligns perfectly with our vertical strategy of delivering purpose-built solutions for priority industries. Together with VTech, we’re providing hotels with a fully integrated platform that enhances the guest experience and simplifies IT operations. It’s a meaningful step in deepening our presence in a high-impact vertical.”
The joint solution also focuses on resiliency and future-ready functionality. Features such as site survivability ensure uninterrupted communication even during outages, while modern tools like voicemail-to-email, intelligent call routing, and auto attendants contribute to more efficient guest service and streamlined workflows for hotel staff.
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Furthermore, the bundled solution makes implementation quick and hassle-free. Hotels can benefit from VTech’s hospitality phones that are pre-configured to work seamlessly with Sangoma’s UC platform, reducing setup time and minimizing IT complexity. This plug-and-play approach ensures hotels of all sizes can adopt the solution with minimal disruption.
Now available across North America, the all-in-one hospitality communication platform is distributed through Sangoma and VTech’s partner networks. By combining expertise and proven technologies, the two companies are setting a new standard for hospitality communications, helping hotels deliver the modern, connected experiences that today’s guests expect.
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