Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Gamma and O2 Daisy, formed from Virgin Media O2 and Daisy Group, have announced a multi-year deal to drive growth in UK tech-...
Their bundled solution enhances guest experiences and streamlines technology management across hotel operations from the fron...
Sangoma and VTech Hospitality partner to deliver integrated communication solutions, enhancing the guest experience for hotel...
Zultys is now a ClassLink Certified Partner, raising the bar for communications in the SLED market with trusted and innovativ...
Microsoft Teams will soon block executable files and scan URLs to improve security, helping protect users from malware attack...
AT&T is enhancing its Office@Hand platform by adding RingCX, delivering new AI-powered omnichannel contact center features.
The 2025 UK Public Sector CX Report by 8x8 highlights urgent need to modernize contact centers with secure, AI-driven CX solu...
8x8 wins SBR Award 2025 for its CPaaS services, delivering integrated CX solutions that simplify personalized customer journe...
