Thursday, February 26, 2026
8x8, Inc. has partnered with KCOM to bring carrier-grade reliability and secure cloud communications to enterprise and public sector organizations across the United Kingdom. Through this strategic collaboration, businesses can now access high-availability unified communications and contact center services powered by a single, integrated cloud platform.
By combining KCOM’s robust carrier infrastructure with the 8x8 Platform for CX, the partnership delivers voice, collaboration, contact center, and AI-driven customer engagement capabilities in one unified environment. Importantly, the platform operates directly on KCOM’s network, which gives customers greater performance, control, and resilience. As a result, organizations no longer need to depend on third-party carrier connectivity, reducing complexity while strengthening operational reliability.
Moreover, this agreement significantly enhances KCOM’s enterprise portfolio. The company can now offer a fully integrated end-to-end solution that unites network connectivity, communications, and customer experience management under one platform. Consequently, businesses gain streamlined workflows, simplified vendor management, and improved scalability.
Given the critical nature of public sector operations, reliability and security remain top priorities. KCOM currently supports approximately 8,000 enterprise customers across both public and private sectors. These include essential national infrastructure organizations such as hospitals and emergency services, where uninterrupted communications are mission-critical.
“For carriers such as KCOM, reliability, security, and customer trust are non-negotiable,” said Jamie Snaddon, GVP, Managing Director of EMEA at 8x8, Inc. “By combining KCOM’s network expertise with 8x8’s unified communications and contact center platform, we’re delivering an end-to-end solution that helps organizations support their customers, modernize their operations, and innovate with confidence.”
Additionally, KCOM conducted an extensive market evaluation before selecting 8x8 as its partner. The company sought a solution capable of supporting everyday business communications as well as highly complex contact center environments.
“Selecting the right partner was critical for us,” said Jan Collins, Managing Director at KCOM Enterprise. “We ran a rigorous tender process and looked across the market for a platform that could meet the needs of our customers, from everyday business communications through to mission-critical contact center environments. 8x8 stood out not only for the strength of its unified communications and contact center platform, but for its cultural alignment and the way our teams have collaborated to bring this partnership to life.”
Looking ahead, the two companies will launch coordinated go-to-market initiatives across the UK. Over the next year, they plan to expand KCOM’s contact center offerings and support additional enterprise and public sector use cases, particularly those leveraging AI-powered customer engagement capabilities.
Ultimately, this partnership positions both 8x8 and KCOM to deliver secure, scalable, and resilient cloud communications tailored to the evolving needs of UK enterprises.
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