Monday, December 22, 2025
Mitel, a global leader in business communications, today announced for the second consecutive year that it has been named a Leader in the Aragon Research Globe™ reports for both Intelligent Unified Communications and Collaboration (iUC&C) and Intelligent Contact Center (iCC).
Over the past three years, Mitel has executed a focused strategy that elevated its position on both the Intelligent UC&C and ICC Globes, from contender to leader. This recognition underscores Mitel’s strengthened market position and commitment to delivering secure, innovative, flexible, AI-powered solutions built for the evolving needs of the modern enterprise.
The UC market is undergoing a profound transformation, moving beyond integrated messaging, voice, and video to become a hub for intelligent automation, powered by the integration of humans and AI agents. Aragon Research's analysis highlights Mitel at the forefront of that transformation. Mitel is recognized for its advantage in accelerating AI innovation, including GenAI virtual agents capable of resolving up to 90% of inquiries within the Mitel CX platform, AI-assisted insights for agents and supervisors, and the new Workflow Studio for intelligent, LLM-powered orchestration across UC and CX systems.
“Mitel continues to demonstrate leadership in secure, hybrid unified communications and contact center solutions,” said Jim Lundy, CEO & Lead Analyst, Aragon Research. “Its hybrid and sovereign cloud approach, combined with a powerful ecosystem, gives enterprises the flexibility, security, and confidence required to modernize communications and drive business impact.”
Aragon also recognized Mitel’s proven track record in delivering secure, resilient hybrid communications, backed by global cloud infrastructure, sovereign deployment options, and Joint Interoperability Test Command (JITC)-certified platforms. Trusted by defense, healthcare, government organizations, and other high-consequence industries worldwide, Mitel enables customers to modernize confidently while maintaining the highest levels of security and compliance.
Key Mitel iUC&C and iCC differentiators include:
“Enterprises continue to choose Mitel for our unmatched flexibility, supporting cloud, on-premise, and hybrid deployments without compromising security, reliability, or performance,” said Eric Hanson, CMO at Mitel. “Aragon’s placement of Mitel as a Leader in both iUC&C and iCC reports reflects our commitment to providing organizations with everyday value and the right mix of AI-powered capabilities, resilient architecture, and deployment choice so they can evolve on their own terms.”
The Aragon Research Globe™ is an annual market evaluation tool that assesses major providers based on how they are responding to important industry trends, including those specifically related to iUC&C and iCC. Companies positioned as Leaders have comprehensive strategies that align with industry direction and market demand, and that effectively perform against that strategic backdrop.
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