Vectara, a leading platform for AI-powered agents and assistants, has been chosen by Broadcom, a global giant in semiconductor and infrastructure software, to deliver a complete conversational AI solution designed to elevate customer service for Broadcom’s enterprise clients.
Through this collaboration, Broadcom will leverage Vectara’s advanced Retrieval-Augmented Generation (RAG) systems, its proven hallucination mitigation methods, and the innovative Guardian Agent technology. Together, these capabilities will enhance customer support, improve resolution times, and significantly reduce the number of escalations. Vectara expressed pride in becoming Broadcom’s trusted partner for customer experience.
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With rapid implementation practices and centralized management tools, Vectara is set to deliver strong ROI for Broadcom in the near future. Its enterprise-grade privacy and control measures are also designed to safeguard Broadcom’s sensitive intellectual property, regulated data, and customer information.
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Amr Awadallah, Founder and CEO, Vectara, said:
"As one of the largest and most far-reaching technology companies in the world today, Broadcom serves an incredibly diverse and sophisticated customer community, including the majority of the Fortune 500, the hyperscale cloud providers and many others. Providing end-to-end customer service to this community requires a robust conversational AI solution that can deliver accurate, human-like responses instantly across the full breadth of Broadcom's products and solutions while also incorporating ironclad security and access control. Vectara's Agentic RAG platform and Guardian Agent technology were built for this challenge, and we look forward to supporting Broadcom's customer service functions for years to come."
Stanley Toh, Head of Enterprise End-User Services & Experience at Broadcom, added:
"We chose Vectara for their partnership, expertise and flexible platform. Their conversational AI delivers low latency and minimal hallucinations while integrating seamlessly into our systems and data with human-in-the-loop safeguards."
This partnership highlights how AI-powered solutions are reshaping enterprise customer service by combining speed, accuracy, and security ultimately enabling global organizations like Broadcom to meet the growing expectations of their sophisticated client base.
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