iQor CXBPO™, a leading global provider of full-lifecycle customer experience business process outsourcing (BPO), has appointed Natalie Beckerman as its new Executive Vice President and Chief Business Officer. In her new role, Beckerman will team up closely with iQor President and CEO Chris Crowley, acting as his key partner on strategy and operations. Her responsibilities include steering enterprise-wide initiatives, driving seamless execution, and fostering stronger collaboration across the executive leadership team.
Crowley emphasized the value Beckerman brings to the organization. “Natalie’s exceptional ability to bridge strategy and execution, combined with her expertise in scaling customer engagement operations, positions her to help iQor accelerate our growth and drive transformative initiatives,” he said. “Her collaborative approach and proven track record in driving innovative solutions will be instrumental as we continue to expand our capabilities and deliver unparalleled value to our clients worldwide.”
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In her new position, Beckerman will spearhead several critical areas, including strategic and transformation programs, executive leadership enablement, operational excellence, and business insights. She will also lead efforts to strengthen iQor’s brand presence, strategic communications, and partnerships. With a strong focus on customer-centric innovation, she aims to advance iQor’s global expansion and deliver measurable value for clients across industries.
Sharing her perspective on the industry, Beckerman highlighted the transformative moment businesses are experiencing. “There has never been a more pivotal time in the customer contact and BPO industry — technology is accelerating, expectations are rising, and the companies that win will be those that unite innovation with a human touch. Joining iQor as Chief Business Officer allows me to help lead that charge, shaping the future of customer experience alongside one of the most agile, people-powered, and forward-thinking teams in the industry,” she said.
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Recognized as an influential leader in the customer experience industry, Beckerman has consistently built new business, boosted revenue, and inspired teams with her collaborative leadership style. Her contributions have earned her a spot in the CCWomen Hall of Fame and recognition as one of the CX Network Top 30 Contact Center Leaders. She also serves on the CCW Advisory Board and the CMP Research Advisory Board, further reinforcing her commitment to advancing innovation in customer experience.
With Beckerman stepping into this new role, iQor strengthens its leadership team and reinforces its mission to deliver innovative, people-powered solutions that drive customer loyalty and sustainable business growth worldwide.
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