TechSee Teams with BrightContact for Visual AI in Contact Centers

TechSee, a global leader in Visual Agentic AI for customer and field service, has announced a strategic partnership with BrightContact, a Netherlands-based customer experience (CX) advisory and implementation firm known for driving next-generation contact center innovation. This partnership will bring TechSee’s powerful Sophie AI to BrightContact’s clients, helping them provide smarter, faster, and more seamless customer experiences with real-time visual support. 

By combining their expertise, TechSee and BrightContact will empower enterprise service organizations to improve digital containment, accelerate issue resolution, and boost both customer and agent satisfaction. Using AI-powered visual workflows and remote diagnostics, the two companies aim to redefine how service operations handle complex support scenarios.

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Eitan Cohen, CEO of TechSee, expressed enthusiasm about the alliance. “BrightContact is a force for CX innovation, and we’re proud to join forces,” he said. “With this partnership, organizations can now integrate real-time visual intelligence and agent co-pilot capabilities into their operations, turning every service moment into an opportunity to wow customers while reducing costs.”

As part of its digital transformation engagements, BrightContact will now offer TechSee’s Sophie AI to help contact centers reduce Average Handle Time (AHT), improve First Contact Resolution (FCR), and deliver frictionless, app-free visual self-service and remote support. The platform ensures smooth customer journeys—whether a user is waiting on hold, troubleshooting a device, or speaking with an agent—by enabling seamless handoffs, AI-driven guidance, and automated data capture that integrates directly into CRM systems.

Highlighting the strategic fit, Wim van der Hulst of BrightContact noted, “TechSee’s Visual Agentic AI is a natural match for the forward-thinking service organizations we partner with daily. This technology is a game-changer, especially in industries like telecom, utilities, and consumer electronics, where visual context is key to delivering faster and more accurate support.”

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This partnership also underscores BrightContact’s commitment to helping clients adopt transformative technologies with measurable ROI. By incorporating TechSee’s capabilities, BrightContact can further equip enterprises to deliver superior service experiences that not only meet but exceed customer expectations.

For TechSee, the collaboration aligns perfectly with its strategy to expand its visual AI ecosystem globally. Together, the two companies aim to set a new benchmark for efficiency, customer satisfaction, and operational excellence in the evolving world of customer and field service.

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