In a disruption to the corporate AI market, conversational AI innovator Cognigy has now officially reached Microsoft Solutions Partner status. Combined with Cognigy. AI certification on the Azure Marketplace opens new doors of opportunity to Microsoft Azure users.
In plain English? Azure customers now have certified, secure, and scalable AI agents that genuinely promise to transform the way business engages with customers and automate processes.
What's the Big News?
Cognigy is excited to announce that it has:
Become a Microsoft Solutions Partner certified for the category Digital & App Innovation.
Been certified as a "Certified Software" in the Azure Marketplace for its best-of-breed platform, Cognigy AI.
More cooperation with Microsoft in providing Agentic AI capability to business users.
This is not just a milestone for Cognigy, but also for Microsoft's entire AI ecosystem.
Why It's Important to Azure Customers
Being "Certified Software" on the Azure Marketplace is not just a badge—it's a rigorous process that ensures a solution is tested to its limits when it comes to enterprise-grade levels of security, scalability, and performance.
With this certification, Azure customers can:
Seamlessly integrate Cognigy. AI onto their existing Azure stack.
Trust that the software is meeting Microsoft's rigorous security and regulatory standards.
Scale empathetic virtual agents across all channels with automation at scale.
This isn't yet another chatbot platform—it is an agentic AI platform for the enterprise.
What Is Agentic AI, and Why Should You Care?
Agentic AI is sophisticated software that doesn't just answer questions—it acts. Agentic AI agents can act, make decisions, and learn through action to improve over time.
Key abilities are:
Multichannel support (web, voice, chat, etc.)
Microsoft Teams, Azure OpenAI, and Dynamics 365 integration
Multilingual conversation support
Automation of real-time customer support
In a release, Cognigy CEO and co-founder Philipp Heltewig said:
“We are excited to expand our partnership with Microsoft, making Cognigy. AI is even more accessible and secure for enterprise users. With this certification, we’re bringing next-gen AI agents to the fingertips of Azure customers around the world.”
Real-World Impact: Transforming Customer and Employee Experiences
Cognigy.AI is already being used by Fortune 500 companies in sectors like:
Healthcare: Automating patient scheduling and support.
Retail: Enhancing customer service through conversational AI.
Telecom: Handling enormous-scale service requests in real-time.
Such companies can deploy globally distributed, customer-specific, and highly available AI agents on Azure infrastructure.
Enterprise AI is more scalable, stronger, and more accessible than ever before, this deal says.
Why This Deal Is Strategic for Microsoft Too
Microsoft has been doubling down on A in OpenAI integrations and its own Copilot tools within Office 365.
By partnering with Cognigy, Microsoft is expanding the artificial intelligence service abilities in Azure, allowing customers to have a turnkey, high-quality solution for automating business processes and customer interactions.
It also allows Microsoft to better compete with cloud rivals, including Amazon Web Services (AWS) and Google Cloud, especially in the highly lucrative market of conversational AI.
This partnership is the benchmark for the application of agentic AI, especially for companies that have to be first to market in this era of automation.
By bringing together Cognigy's AI platform and Microsoft's secure cloud, companies now possess within their reach a battle-hardened, qualified way of delivering smarter, faster, and more human-like interactions at scale.
