Agent Assist Tools
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Contact Center as a Service (CCaaS)
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Integrations & Ecosystem Tools
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Self-Service Technologies
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Voice & Telephony Innovations
Workforce Management (WFM)
The new integration empowers customers to automate most cloud operations tasks, improving efficiency and simplifying day-to-d...
Napster and Cooper Parry partner in a multi-year deal using Microsoft Azure OpenAI to enhance customer engagement and streaml...
A global Azure outage disrupted airlines and airports, impacted Microsoft 365, and followed an AWS issue spotlighting major c...
Cognigy achieves Microsoft Solutions Partner status, offering certified AI agents on Azure to enhance customer engagement and...
