Tuesday, October 21, 2025
TPx, a leading nationwide provider of managed services, has unveiled UCx Contact Center, a next-generation cloud-based solution designed to help businesses deliver fast, seamless, and highly personalized customer support across voice and digital platforms.
With UCx Contact Center, organizations can unify multiple communication channels including voice calls, live chat, SMS/WhatsApp, and email into a single, easy-to-use interface. This integration empowers customer support teams to manage all interactions from one dashboard, allowing them to resolve issues faster and more efficiently. By combining AI-powered capabilities with real-time analytics, the solution significantly reduces wait times while ensuring customers receive consistent, high-quality experiences on every channel.
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Highlighting the solution’s value, Steve Grabow, Chief Commercial Officer at TPx, stated,
“Customer experience is the ultimate driver of business growth in any industry. UCx Contact Center helps businesses leave outdated tools behind and deliver outstanding customer support. It’s flexible, scalable on its own and even more powerful when paired with our full suite of managed IT services.”
Seamless integration is another core strength of UCx Contact Center. The platform works hand-in-hand with TPx’s existing UCx offerings, such as UCx with Microsoft Teams and UCx with Webex, giving companies a fully scalable, cloud-based communication ecosystem for voice, messaging, and customer engagement. Each deployment comes with built-in CRM integration and true omni-channel support, ensuring customer data and interactions flow effortlessly across platforms.
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TPx has also adopted a transparent pricing model, eliminating hidden costs and enabling businesses to achieve a faster return on investment. This straightforward approach makes it easier for organizations to plan budgets, scale operations, and maintain cost control while upgrading their customer experience capabilities.
As part of TPx’s comprehensive suite of networking, cybersecurity, collaboration, and managed IT solutions, UCx Contact Center fits seamlessly into broader IT operations. Businesses can benefit from a single trusted provider managing both their technology infrastructure and customer engagement tools, ensuring a consistent and reliable experience from end to end.
By combining advanced communication tools, AI-driven efficiency, and omni-channel support in one platform, TPx is positioning UCx Contact Center as a game-changer for businesses looking to elevate customer experience, improve operations, and stay competitive in today’s fast-paced market.
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