Tuesday, February 10, 2026
Invosys and MaxContact have officially entered into a strategic alliance designed to integrate secure cloud-based communications with advanced AI-powered customer engagement capabilities. Through this collaboration, both companies aim to redefine how businesses manage customer interactions, streamline operations, and enhance overall service delivery.
By combining their respective strengths, the partnership brings together Invosys’ robust unified communications and contact centre solutions with MaxContact’s intelligent AI-driven engagement platform. Consequently, organisations across industries will gain access to a more connected, automated, and data-driven customer engagement ecosystem that supports sales, service, and support teams more effectively.
Moreover, the collaboration is expected to empower businesses to handle higher volumes of customer conversations while maintaining quality and efficiency. Instead of relying on traditional contact centre models, companies can now leverage AI-powered tools to improve responsiveness, personalisation, and decision-making in real time.
Commenting on the development, MaxContact CEO Ben Booth highlighted the significance of the partnership, stating, “This partnership with Invosys marks a significant step forward in how we help businesses transform their customer engagement.” Together, we’re giving customers access to a seamless integration of powerful communications and AI-enabled contact centre solutions, helping teams work smarter, handle more conversations and deliver better outcomes for customers and the business.
In addition, Booth emphasised that the collaboration will enable teams to work more intelligently by automating repetitive tasks, analysing customer data, and providing actionable insights that enhance engagement strategies. As a result, businesses can focus more on delivering meaningful customer experiences rather than managing operational complexities.
On the other hand, Invosys will integrate MaxContact’s AI-powered contact centre technology into its existing portfolio, allowing its customers to benefit from advanced engagement features alongside secure cloud communications. This strategic move strengthens Invosys’ market position while expanding its technological capabilities in customer experience management.
Expressing her enthusiasm, Invosys CEO Jane Anderson said “We’re thrilled to partner with MaxContact to bring even greater capabilities to our customers, By combining Invosys’ trusted Chorus communications platform with MaxContact’s AI-driven engagement technology, organisations will be able to deliver more personalised, efficient, and impactful interactions at every touchpoint.”
Furthermore, Anderson highlighted that businesses will be better equipped to engage customers across multiple channels, ensuring consistent and seamless interactions at every touchpoint. This multi-channel approach is expected to enhance customer loyalty, brand trust, and long-term business growth.
Ultimately, the partnership between Invosys and MaxContact represents a major step toward smarter, AI-enhanced contact centres. By aligning secure cloud infrastructure with intelligent engagement tools, both companies are set to help organisations improve productivity, reduce operational costs, and deliver superior customer experiences across digital and traditional communication channels.
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