Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Vonage launches Conversations for Agentforce Marketing, bringing WhatsApp, SMS, and RCS into Salesforce for AI-powered omnich...
How Zendesk AI contact center operations are reshaping service teams through automation, intelligence, and human-first CX des...
CloudBolt signs a multi-year strategic collaboration agreement with AWS to enhance cloud optimization, governance, and effici...
AI-powered contact centers are reshaping service operations in 2025. Discover what enterprises must prioritize to win in this...
Tata Communications has acquired a 51% stake in US-based AI-native SaaS firm Commotion Inc., strengthening its Digital Fabric...
Netskope introduces advanced security and visibility tools for the Model Context Protocol (MCP), helping organizations secure...
Corsica Technologies, a top AI-driven MSP, acquires AccountabilIT to expand cybersecurity services and strengthen Microsoft e...
Avaamo’s Voice AI uses agentic AI to process speech, emotions, and context instantly, turning phone-support customers into ...
ServiceNow and NTT DATA expand partnership to deliver AI-powered automation, boost global efficiency, and co-create innovativ...
Nexla launches Express, a conversational platform that simplifies data engineering and integration, removing bottlenecks for ...
