Tuesday, March 03, 2026
ElevenLabs has officially entered into a strategic partnership with Deloitte to transform enterprise customer experience through agentic AI. Notably, this marks ElevenLabs’ first collaboration with a Big Four consulting firm, signaling a major milestone in its enterprise expansion journey.
Through this alliance, ElevenLabs will integrate its advanced Agents platform with Deloitte’s deep consulting expertise and industry-specific knowledge. As a result, enterprises will gain access to intelligent, omnichannel conversational agents designed to seamlessly integrate with existing enterprise systems. Moreover, the partnership focuses on enabling organizations to design and deploy production-ready AI agents that meet stringent enterprise-grade standards for performance, compliance, and governance.
As businesses increasingly prioritize automation and digital transformation, demand for scalable AI-driven solutions continues to grow. Therefore, the two companies are actively developing a portfolio of high-value propositions tailored to critical customer journeys such as customer service and collections. By leveraging ElevenLabs Agents, organizations can automate interactions reliably at scale. At the same time, Deloitte accelerates implementation with its proven strengths in strategy, design, and operating model transformation.
In addition, the partnership includes the creation of customer experience accelerators to help enterprises move from concept to execution more efficiently. These accelerators feature industry-specific agent blueprints designed for primary customer journeys, alongside standardized integration frameworks that simplify deployment across enterprise systems. Consequently, organizations can reduce complexity while ensuring operational consistency and scalability.
"Across our work with clients in Central Europe, we observe growing demand for agentic AI that operates reliably at enterprise scale and supports meaningful business transformation," says Jan Michalski, Partner and GenAI Leader at Deloitte Central Europe. "Through our partnership with ElevenLabs, we will help organizations embed agentic capabilities into core customer and operational processes in a way that enables scale, governance, and long-term value."
"The next phase of customer experience will be defined by agents that can reason and act - safely, reliably, and at enterprise scale," says Mati Staniszewski, Co-founder of ElevenLabs. "This partnership with Deloitte allows us to combine our AI models and agents platform with their expertise in strategy and delivery. Together, we will help enterprises deploy industry-specific conversational agents that meet high standards for performance, control, and compliance."
Overall, this collaboration positions both organizations at the forefront of enterprise AI innovation. By combining cutting-edge AI technology with global consulting capabilities, ElevenLabs and Deloitte are set to redefine how enterprises approach customer engagement, sales enablement, and operational excellence.
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