Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its strategic collaboration with Zscaler to launch the TCS Workspace Experience Studio powered by Zscaler Digital Experience™ (ZDX™). With this move, TCS actively redefines enterprise digital workspaces by combining Zero Trust security, AI-powered analytics, and deep observability into one unified solution.
As enterprises accelerate digital transformation, organizations increasingly demand secure, seamless, and intelligent work environments. Therefore, TCS designed the Workspace Experience Studio to meet these evolving expectations. By integrating Zscaler’s Digital Experience capabilities, the solution delivers enhanced Digital Experience Monitoring (DEM), workplace observability, and stronger cybersecurity controls. Moreover, it leverages Zscaler OneAPI to streamline integration and automate services, ensuring smoother operations across distributed IT ecosystems.
Importantly, the Digital Workspace market continues to expand rapidly and is projected to surpass USD 160 billion by 2030. Within the next five years alone, the addressable opportunity could exceed USD 8 billion. Against this backdrop, TCS positions its AI-powered solution as a forward-looking offering that improves employee experience while significantly boosting productivity. In fact, ZDX observability parameters provide rich, real-time insights, enabling IT and security teams to take proactive measures and maintain a resilient digital workplace.
TCS has already implemented the solution for a leading Scottish multinational engineering enterprise. As a result, the organization anticipates a 25–30% increase in user productivity alongside measurable improvements in digital experience. Additionally, the solution incorporates auto-healing and auto-remediation features that automatically detect and resolve issues across applications, infrastructure, and systems. Consequently, companies can reduce downtime, minimize manual intervention, and maintain operational continuity. The User Persona feature further enhances personalization by using ZDX data to generate actionable insights and tailored recommendations, thereby reducing user friction.
"This collaboration between TCS and Zscaler represents a partnership dedicated to transforming the future of enterprise digital workspaces," said Anthony Torsiello, SVP, Global Partner Ecosystems, Zscaler. "Together, we are empowering organizations to achieve tangible business results by delivering smarter, more resilient digital environments that enhance productivity, improve user experiences, and drive operational success."
Murali Menon, Global Head - ITIS Offerings & Engineering - Cloud Unit, TCS, said, “CIOs are prioritising the AI infusion to transform workspace experiences, fostering greater collaboration and accelerating innovation. Our strategic partnership with Zscaler is indicative of the ongoing customer shift from traditional Service Level Agreements (SLAs) to Experience Level Agreements (XLAs). Leveraging our strengths, TCS and Zscaler deliver enhanced user experiences and optimized application performance across diverse environments that combine TCS Workspace Experience Studio and Zscaler Digital Experience.”
Overall, this strategic expansion underscores TCS’ commitment to Human-Centric AI and future-ready enterprise innovation.
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