Alorica Inc., a global leader in digitally powered customer experience (CX) solutions, has introduced CX2GO, an instant, plug-and-play contact center service tailored for startups, small and mid-sized businesses, and fast-scaling companies operating with lean CX structures.
Targeted specifically at emerging B2C brands in sectors such as fintech, health tech, retail, consumer packaged goods (CPG), and the new economy, CX2GO provides access to trained professionals, refined operational workflows, leading-edge technology, and real-time analytics enabling companies to rapidly scale, meet rising customer expectations, and sustain growth during economic uncertainty.
Tailored CX Support for Emerging B2C Brands
Businesses can use CX2GO to provide multi-channel customer assistance, such as voice, chat, email, social media, and back-office services, without the overhead and complexity associated with conventional outsourcing. The solution allows for flexible scaling and scheduling, ranging from 8x5 to 24/7 support, with transparent pricing models. Each rollout supports up to 50 agents and includes team leaders, Quality Assurance (QA), training support, and a dedicated account manager to ensure operational excellence from launch.
Clients can either use the secure Genesys Cloud® platform or integrate CX2GO with their existing infrastructure, gaining advantages like predictive routing, detailed performance tracking, and real-time operational visibility.
“We’re thrilled to bring Alorica’s extensive CX expertise to a broader range of customers. What began as a pilot initiative has evolved into a full-fledged launch of CX2GO,” said Max Schwendner, Co-CEO of Alorica. “Whether it’s a growth-stage firm, a fast-scaling tech player, or a digital-native business managing rising customer volumes, CX2GO is designed to meet their specific needs. Our agile model allows these companies to prioritize innovation while we handle and optimize customer interactions.”
Recent data from the Commerce Institute reveals a 56.7% increase in new business applications since 2019, reflecting a surge in entrepreneurship. These emerging companies demand flexible and responsive CX models, which CX2GO aims to deliver. Several high-growth brands have already reported positive results:
A major sports streaming company reduced agent training from 40 hours to just 12 and improved its Net Promoter Score by 15%.
A global electronics brand saw a 39-second drop in average handle time and a 33% improvement in issue resolution.
An online education company exceeded its customer satisfaction and quality standards while keeping agent attrition under 5%.
“Our ability to adapt quickly and respond to the evolving needs of clients from global enterprises to agile startups is what sets Alorica apart,” added Mike Clifton, Alorica’s Co-CEO. “CX2GO provides companies with tighter control over their customer experiences, especially during times of uncertainty. It empowers growth-stage businesses with consistent, high-quality support that safeguards revenue and minimizes risk while accelerating business momentum.”
Global Reach with Local Expertise
CX2GO uses Alorica's extensive worldwide reach, providing flexible deployment in key outsourcing regions such as the Philippines, India, and Latin America. Alorica maintains 15 facilities in the Philippines, a worldwide voice service hub, where it employs a tech-savvy, well-educated workforce. In India, the solution taps into deep-rooted digital expertise, bolstered by its co-location with Alorica IQ, which fuels innovation and transformation.
Across nine Latin American nations, Alorica provides bilingual English and Spanish support, strong cultural compatibility with U.S. markets, with a proven track record in delivering digital customer experience (CX) solutions and technical support. Whether deployed onsite, in hybrid formats, or fully remote, CX2GO guarantees consistent service quality and scalability to support various business requirements.
About Alorica
Alorica is a global business process outsourcing (BPO) leader, designing and executing tech-driven, personalized CX solutions at scale. Alorica acts as a comprehensive strategic partner by blending advanced technology with top-tier managed services, all driven by a human-centric, digitally focused approach. With over 100,000 professionals in 17 countries, including agents, technologists, and solution architects, Alorica empowers brands to deliver the customer engagement that today’s consumers demand.
The company’s diverse tech portfolio and a 150% year-over-year investment in digital innovation offer clients results like a 120% increase in engagement, over 45% reduction in contact volume, and up to 20% in cost savings. With over 25 years of experience in the BPO industry and a track record of high-performance achievements, Alorica has achieved high levels of customer and employee satisfaction, resulting in loyalty.
