Vonage redesigns its Startup Program to equip early-stage businesses with cutting-edge APIs, fostering innovation and better ...

Jabra’s Engage AI Complete enhances contact centers with real-time speech analytics, emotion detection, and noise-canceling...

TCN upgrades its Workforce Management with AI to improve contact center efficiency, agent performance, and customer experienc...

Utility companies face rising demands for faster, smarter service. Talkdesk’s new solution modernizes support to meet these...

Firstsource teams up with Sanas to boost customer support using AI speech technology.

Ever called a company more than once, only to describe your problem from the beginning each time? Or gotten conflicting respo...

Ever Felt Like a Brand Just "Gets" You? Picture this: calling customer care on live chat, email follow-ups, and fixing the...