In 2025, the days of frustrating customer service are fading fast. AI is revolutionizing how businesses connect—ditching th...

Choosing built-in AI over bolt-on is key for CX success, impacting team efficiency, customer experience, and business growth ...

Real-time sentiment analysis lets contact centers detect and respond to customer emotions instantly, enabling proactive, pers...

Sentiment analysis helps brands quickly respond to social media, improving customer connection through smart, non-intrusive l...

By 2025, retailers must use technology to deliver personalized, real-time CX across all touchpoints to retain customers and d...

8x8’s AI-powered CX platform is growing fast as businesses adopt smarter, real-time solutions to meet rising customer expec...

Alorica launches CX2GO, a plug-and-play CX solution for startups and growing businesses, offering expert support, advanced te...

Concentrix launches iX Hero, an AI-powered tool that enhances human agents for faster, smarter customer service across multip...

Zoom and ServiceNow partner to integrate Zoom CX with ServiceNow’s ITSM and CRM, delivering AI-driven tools to boost suppor...

A new Five9 report reveals that over 40% of customers would leave a brand after one bad experience, stressing the need for hu...