Verint Honors Global Customer Award Winners at Engage 2025

 Verint^® , The CX Automation Company^™, today announced the winners of its Global Customer Awards at Engage 2025 in Orlando, Fla. This premier annual Customer Experience (CX) Automation conference showcases how organizations are creating real-world AI business outcomes, now.

Verint Engage Global Customer Award winners announced, honoring outstanding performance for: Accelerated Insights with AI; Excellence in Elevating CX; Excellence in Elevating EX; Increased Agent Capacity and Supercharged Self-Service.

The Verint Engage Global Customer Awards honor individuals and organizations using Verint solutions to achieve significant AI business outcomes. Winners were recognized for their ability to elevate CX in their organizations and awarded in the following categories: Accelerated Insights with AI; Excellence in Elevating CX; Excellence in Elevating EX; Increased Agent Capacity and Supercharged Self-Service.

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Robin Gareiss, Metrigy CEO and Principal Analyst, and Juanita Coley, Sold Rock Consulting CEO and Founder, evaluated this year’s finalists and chose the winners of each category.

"During interviews with Verint Engage Global Customer Award contenders, I was so impressed with how they used AI to transform CX, documented by tangible improvements to their business success metrics,” said Gareiss.

“What I loved most about this year’s entries were the various uses of AI throughout the customer and employee journeys,” added Coley.

Following are the winners of the 2025 Verint Engage Global Customer Awards:

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Accelerated Insights with AI

• PLATINUM:NY York Life Group Benefit Solutions – Alex Jennings and Linda Webster
• GOLD: BARK – James Liebherr
• SILVER: hypeone by neo – Ana Alice Limongi Gasparini

Excellence in Elevating CX

• PLATINUM: CVS Aetna – Beth Linthicum and the CVS Aetna Call Quality, Analytics and Customer Experience team
• GOLD: Costco – Jamie Abernathy and the Costco Team
• SILVER: Aguas Andinas in partnership with NewGO – Sebastian San Jorge

Excellence in Elevating EX

• PLATINUM: Pilot Company in partnership with Five9 – Kelly Josey
• GOLD: Plymouth Rock – Kristin Farrell

Contact Center Technology Insights: Elite Drives Cloud and AI Adoption at Leading Law Firms

Increased Agent Capacity

• PLATINUM: MSC Industrial Supply – Maria Arp
• GOLD: Leading U.S. insurance and financial services company
• SILVER:Priority Health – Eli Garza

Supercharged Self-Service

• PLATINUM: Volaris – Daniel Gelemovich and Iker Urionaguena
• GOLD: Region of Waterloo – Chris Hobden
• SILVER: Analog Devices – Lisa Allison

“Congratulations to all who entered the Engage Global Customer Awards – it’s remarkable seeing real-world examples of how AI can benefit brands in every industry,” said Verint’s Senior Vice President of Global Marketing, Jasen Williams. “Your entries showcase the power of CX Automation.”

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