Monday, September 29, 2025
AmplifAI, a pioneer in AI-driven enterprise contact center performance solutions, has successfully raised $33.7 million in Series B funding and credit facility. The funding round was spearheaded by CVS Health Ventures, with continued support from existing investors LiveOak Ventures and Dallas Venture Partners. This new investment will fast-track AmplifAI’s mission to integrate human and AI agent performance, setting a new benchmark for customer experience at scale.
In today’s business environment, contact centers face growing pressure to cut costs while enhancing customer loyalty, improving retention, and driving sales. AmplifAI is addressing these challenges by reimagining the contact center with an AI-first strategy.
The platform is designed to ensure that human agents focus on high-value, complex interactions, while AI agents manage routine customer engagements seamlessly. This integration unifies workflows and conversations, creating a balanced ecosystem where efficiency meets empathy. As a result, enterprises gain measurable improvements in productivity, customer satisfaction, and overall performance.
“AmplifAI’s capabilities are bringing greater consistency and effectiveness to call center operations by giving leaders clear insight into behaviors and practices that drive success,” said Vijay Patel, CVS Health Ventures. “These insights enable organizations to identify skill gaps, tailor coaching to individual agents, and scale best practices across teams, meaningfully elevating the customer experience.”
AmplifAI’s platform leverages generative AI to combine customer surveys, call recordings, chat logs, chatbot conversations, and behavioral data with systemic issues and contact reasons. This multi-channel analysis uncovers hidden customer pain points and enables the platform to deliver real-time coaching, workflow optimization, and automated actions.
This approach not only reduces operational friction but also strengthens customer loyalty and drives sustainable business results—making AmplifAI an essential solution for enterprises looking to modernize their customer experience strategies.
“We are reimagining the contact center with human-centric AI—empowering people to be more effective while virtual agents reduce costs, together delivering an optimal customer experience,” said Sean Minter, CEO of AmplifAI. “AmplifAI enables midmarket and Fortune 500 companies across healthcare, financial services, communications/technology, and retail to elevate performance and deliver best-in-class customer experiences.”
Since its launch in 2018, AmplifAI has partnered with some of the world’s leading brands in retail, healthcare, financial services, and technology. The platform has consistently delivered measurable results, including:
Boosting sales conversion by over 100%
Reducing cost per contact by nearly 10%
Improving resolution rates by more than 20%
AmplifAI’s innovation has also been acknowledged by industry analysts. The company was named a Cool Vendor by Gartner in 2024 and recognized as a Leading Pioneer in Automated QA/QM Prism by CMP Research.
With this latest funding, AmplifAI is well-positioned to expand its capabilities, bringing human and AI collaboration to the forefront of customer experience transformation worldwide.
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