Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
VoiceRun raises $5.5M in seed funding to expand its full-stack Voice AI platform, helping enterprises deploy secure and scala...
Salesforce expands its partnership with Google by supporting Universal Commerce Protocol, enabling conversational AI shopping...
Radware uncovers ZombieAgent, a zero-click AI vulnerability targeting OpenAI agents, enabling silent data theft and persisten...
Market Logic and Zappi partner to connect AI platforms, enabling faster concept creation and real-world testing to accelerate...
Nvidia unveils Vera Rubin, a next-gen AI compute platform designed to support reasoning-based AI agents with major gains in t...
HawkSoft and Sonant launch voice AI integration for independent agencies, enabling 24/7 call logging, faster service, and aut...
VoAgents introduces powerful voice AI platform upgrades, enabling instant call handling, smarter automation, and scalable cus...
Concentrix launches pre-built conversational AI agents to help businesses integrate AI faster, improve customer engagement, a...
Price.com launches Buy with AI, enabling end-to-end agentic shopping with built-in savings and seamless checkout across the o...
