Friday, February 13, 2026
The Acorn Group has expanded its strategic partnership with Simplifai to deploy AI-powered agents across its enterprise operations. This move follows a successful initial rollout earlier in 2025, which delivered measurable improvements in claims efficiency and fraud detection. As a result, Simplifai has now become Acorn Group’s primary enterprise Agentic AI partner, helping automate key workflows and supporting over 400 claims handlers.
By expanding this deployment, Acorn Group aims to enhance operational performance while empowering employees with intelligent automation tools. Instead of replacing human expertise, Simplifai’s AI agents assist claims professionals by reducing manual workloads and accelerating complex decision-making processes. Consequently, claims teams can focus more on high-value tasks and customer engagement rather than routine administrative work.
Joe O’Connell, Claims Director at Acorn Group, highlighted the strategic importance of adopting advanced technology, stating:
”A key pillar of our strategy at Acorn Group is enhancing colleague skills with the latest tech. This partnership promises to reduce friction in core areas of fraud and large loss detection, empowering our teams to spend more time supporting customers through the complex claims that require our attention and expertise.”
Since implementing Simplifai’s AI platform, Acorn Group has already achieved significant operational improvements. For example, the company has enhanced fraud detection accuracy, improved claims processing speed, and optimized cost management. Therefore, by expanding this partnership, Acorn Group can extend automation into additional areas of its business while maintaining flexibility during ongoing system modernization efforts.
Simplifai’s CEO, Artem Gonchakov, emphasized the long-term impact of the collaboration, stating:
"Acorn Group represents the future of Agentic AI for Insurance," said Artem Gonchakov, CEO of Simplifai. "Their commitment to advance automation and operational intelligence combined with willingness to embrace AI-powered solutions demonstrates how forward-thinking insurance organizations can deliver superior outcomes for their teams and policyholders alike."
Currently, Acorn Group uses Simplifai AI agents across several critical claims functions. These include fraud detection, where AI analyzes incoming communications and documents to identify suspicious patterns before payments are approved. Additionally, the platform supports large loss detection by automatically identifying claims that require specialized handling. This enables claims professionals to make more accurate recommendations regarding repairs or total loss decisions.
Furthermore, Simplifai’s AI agents streamline property damage assessments by reviewing reports and invoices and generating summaries and recommendations. As a result, teams can process claims faster while ensuring compliance with company guidelines and pricing structures. This automation not only improves efficiency but also reduces reliance on manual document reviews, saving time and resources.
Another major advantage of Simplifai’s platform lies in its flexibility and scalability. As Acorn Group continues transitioning to modern infrastructure, Simplifai’s architecture ensures uninterrupted automation across both legacy and new systems. Artem Gonchakov reinforced this capability, stating:
"Organizations shouldn't have to choose between system modernization and automation progress," adds Gonchakov. "Our platform is designed to work alongside any backend system, giving clients the freedom to evolve their technology stack while continuously improving operational efficiency."
Overall, the expanded partnership positions Acorn Group at the forefront of AI-driven insurance innovation. By integrating intelligent automation into core operations, the company strengthens its ability to detect fraud, improve claims accuracy, enhance employee productivity, and deliver better customer outcomes.
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