Monday, December 22, 2025
Dialpad, the leading AI-powered business communications and agentic platform, announced today a partnership with the Florida Panthers to transform how the back-to-back Stanley Cup champion Florida Panthers operate off the ice.
As part of the partnership, Dialpad collaborated with Converged Technology Professionals (CT Pros), a leading technology and professional services consulting firm specializing in unified communications, contact center modernization, and Agentic AI deployments, to bring this modern solution to the Panthers.
“Championship hockey is decided in split seconds, and no team defines those moments better than the Florida Panthers,” said Craig Walker, CEO and Founder of Dialpad. “In business communications, winning happens in seconds too - in the moments between a call, a message, and a decision. With real-time AI across every conversation, we help the Panthers work smarter in those moments and make the right call every time.”
Built on Dialpad’s unified communications platform, the deployment brings together voice, video, messaging, and AI in a single workspace for the Panthers organization. Teams can move seamlessly between phone calls, internal chats, and meetings with real-time transcription and call summaries that capture every detail of every conversation. The result is faster decision-making, stronger alignment, and championship-level execution across departments from ticketing to partnerships.
“Speed has become a defining advantage in how modern organizations operate,” said Zeus Kerravala, Principal Analyst, ZK Research. “What sets the Florida Panthers apart is their understanding that communication needs to move with the same pace and precision as the game itself. By standardizing on Dialpad’s real-time, unified AI platform, they’re creating a more connected organization where decisions are faster, context is always available, and execution improves across every department.”
“We wanted a platform that matched our pace and our ambition,” said Brian Brown, Sr. Director of Technology of the Florida Panthers. “Dialpad gives our people the freedom to connect from anywhere, collaborate in real time, and keep our organization on the same page.”
Together, Dialpad, CT Pros, and the Florida Panthers are proving what’s possible when speed, strategy, and connection come together, turning every conversation into an opportunity to perform at the highest level.
“We’re thrilled to add another championship sports organization to our client roster,” said Joe Rittenhouse, Co-CEO of Converged Technology Professionals. “The Dialpad solution proved to be an ideal fit for the Florida Panthers’ communication and collaboration needs. We’re proud to partner with Dialpad and the Panthers in implementing and supporting this innovative platform as part of their continued success story.”
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Source – businesswire
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