Tuesday, February 17, 2026
ZIWO, an Arabic-first AI-powered cloud contact center platform built specifically for the Middle East, has secured a strategic growth credit investment from the Amplify Growth Fund, managed by Ajeej Capital (DIFC) Limited. This funding marks a significant milestone for the company and comes at a time when demand for AI-driven customer communication solutions continues to accelerate across the region. With this investment, ZIWO aims to strengthen its position in the Middle East and North Africa (MENA) market and support enterprises transitioning toward intelligent, cloud-based contact center technologies.
Importantly, ZIWO plans to use the funding to expand its operations across more than 10 countries in the MENA region. As one of the fastest-growing markets for enterprise digital transformation, the region presents strong opportunities for companies offering scalable AI solutions. Therefore, ZIWO intends to deepen its regional partnerships and expand integrations with enterprise systems. This approach will enable organizations to implement advanced automation and AI-powered intelligence to manage customer interactions more efficiently and improve overall operational performance.
Over the past few years, ZIWO has experienced significant growth and enterprise adoption of its Contact Center as a Service (CCaaS) platform. Currently, the company serves more than 1,000 customers across over 20 industries, demonstrating strong market demand for its solutions. The platform offers enterprise-grade capabilities, including real-time voice intelligence, automated quality assurance, predictive analytics and multilingual generative AI. Additionally, the platform supports multiple Arabic dialects, along with English and French, making it particularly valuable for businesses operating in diverse regional markets. These capabilities allow organizations to manage high-volume customer interactions while improving service quality and operational efficiency.
“Across the Middle East, organizations are accelerating digital transformation at an unprecedented pace. From the beginning, ZIWO has focused on building Arabic-first AI and cloud technologies designed specifically for the operational realities of the region. Amplify Growth Fund’s investment will allow us to accelerate innovation in voice AI and intelligence, while continuing to deliver a secure, scalable, and locally compliant platform for our customers,” said Renaud de Gonfreville, Co-Founder and CEO of ZIWO.
At the same time, Ajeej Capital views ZIWO as a strong player in the region’s rapidly evolving digital ecosystem. The investment reflects confidence in ZIWO’s technology, growth potential and ability to meet the specific requirements of Middle Eastern enterprises.
“The Amplify Growth Fund is partnering with ZIWO as the company accelerates its expansion across MENA. ZIWO has demonstrated strong traction, a highly scalable platform, and a deep understanding of regional regulatory and operational requirements. We believe these strengths position the company to build a leading presence in AI-enabled, cloud-based customer communications across the region.” said Sharaf Sharaf, Fund Head for the Amplify Growth Fund at Ajeej Capital.
Furthermore, as the digital economy across the MENA region continues to grow, businesses are increasingly adopting AI-powered cloud communication platforms to enhance customer engagement. ZIWO’s regional expertise, combined with its scalable AI technology and cloud-native architecture, positions the company to play a critical role in supporting enterprise digital transformation. By leveraging this new investment, ZIWO aims to accelerate innovation, strengthen its market presence and help organizations modernize their customer communication strategies with intelligent, AI-driven solutions.
To join our expert panel discussions, reach out to info@intentamplify.com
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