123NET Partners with Intermedia to Expand UCaaS & CCaaS

Michigan-based connectivity provider 123NET has announced a major enhancement to its Unified Communications platform through a new partnership with Intermedia Intelligent Communications, a global leader in AI-powered cloud communications. The collaboration is designed to strengthen service reliability, introduce advanced capabilities, and support the evolving communication needs of businesses across Michigan.

Through this partnership, 123NET is expanding its communications portfolio with a unified cloud platform that brings together voice, contact center, video meetings, messaging, collaboration tools, CRM integrations, and analytics in a single, secure environment. The updated offering introduces 123NET Unified Communications as a Service (UCaaS) and 123NET Contact Center as a Service (CCaaS), enabling businesses to scale their communications infrastructure while simplifying how teams connect and collaborate.

The enhanced platform allows organizations to communicate more effectively through business texting, modern mobile and desktop applications, and integrated collaboration tools. AI-driven call intelligence further improves productivity by delivering automatic call summaries, sentiment insights, and searchable transcripts, helping teams make faster and more informed decisions. Advanced contact center capabilities such as real-time queue visibility, supervisor monitoring tools, and intelligent call routing are designed to elevate service quality and customer experience.

Compliance and reliability also remain central to the offering, with flexible data retention options extending up to ten years and built-in policy controls to support regulatory requirements. Native integrations with leading CRM platforms such as Salesforce and HubSpot ensure seamless workflows without the need for additional third-party tools, while enhanced video conferencing supports larger, more interactive meetings across devices.

According to Ryan Duda, Chief Technology Officer at 123NET, the company continues to invest in its network to ensure Michigan businesses have access to efficient, easy-to-use tools that improve operations and customer engagement. Intermedia’s platform, he noted, delivers advanced functionality that is simple to deploy and intuitive for end users.

Intermedia leadership echoed this sentiment, emphasizing that combining its AI-powered communications platform with 123NET’s extensive local network and expertise enables organizations to streamline communications and customer support through a single, secure solution. The partnership builds on Intermedia’s strong industry reputation, supported by numerous national and international awards