Numa Launches New AI Products for Dealership Growth

Numa has announced the launch of four new AI-powered products Opportunities, Operator, LiveCSI, and Platform marking a major step forward in how automotive dealerships manage customer operations. With these releases, Numa is doubling down on its vision to help dealerships respond faster, convert more opportunities, and retain customers at scale by turning everyday customer interactions into measurable profit drivers.

While demand for vehicles and services remains strong, many dealerships continue to lose revenue due to breakdowns in customer operations. Missed phone calls, delayed responses, disconnected systems, and unresolved issues often push customers away long before a sale or service appointment is secured. Numa is tackling these gaps head-on by applying real-time AI to the moments that matter most—speed, empathy, and effective problem resolution.

At the core of this launch is Opportunities, an AI engine designed to uncover revenue that typically goes unnoticed inside dealership data. Instead of relying on static campaigns or outdated lists, the system continuously analyzes live behavioral signals, service history, and customer conversations to identify when someone is most likely to buy, return for service, or respond to an upsell. Outreach is automatically tailored to each customer’s context, and conversations flow seamlessly into bookings without manual handoffs, helping dealerships capture revenue that would otherwise fade away.

Operator brings AI directly to the dealership’s main phone line, acting as an intelligent receptionist that never misses a call or message. Drawing on full operational context from Numa’s Smart Inbox, Operator understands who the customer is, why they’re reaching out, and what’s already happened in their journey. It routes conversations across departments, maintains continuity across channels, and escalates to staff when human judgment or empathy is required ensuring customers feel heard while teams stay efficient.

To address customer satisfaction before it becomes a problem, Numa introduced LiveCSI, a real-time alternative to traditional customer satisfaction surveys. Instead of waiting weeks for limited feedback, dealerships gain instant visibility into sentiment across calls, texts, and chats as they happen. This allows managers to spot negative trends early, intervene before issues escalate, and protect retention, reviews, and OEM incentives.

Rounding out the launch is Platform, a unified communication layer that connects dealership systems and vendors through one trusted phone number. By centralizing all customer messaging, Platform eliminates fragmented conversations, keeps responses actionable, and gives dealerships full visibility into interactions that were previously scattered across tools and providers. The result is a more consistent customer experience and fewer lost opportunities.

Together, these products form Numa’s Customer Operations AI a real-time operating model focused on faster response, stronger retention, and earlier upsell. Rather than adding more dashboards or delayed reports, Numa is positioning AI as an always-on growth engine that runs customer operations as they happen.

Numa will showcase its latest innovations at the 2026 NADA Show in Las Vegas, where dealership leaders can see firsthand how AI-native customer operations are reshaping the future of automotive retail.

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