Eckoh and boost.ai Partner for Secure AI Engagement

Eckoh, a global leader in secure customer engagement for both human and AI agents, has announced a strategic partnership with boost.ai, a trusted provider of AI-powered customer experience solutions. The collaboration represents a significant step forward for organizations operating in highly regulated industries, where automation, security, and compliance must go hand in hand.

This partnership brings together generative AI technology and enterprise-grade security, enabling customers to interact with AI agents while securely sharing sensitive information and completing payments. By combining boost.ai’s advanced conversational AI agents with Eckoh’s Level 1 PCI DSS and SOC 2 accredited data and payment security platform, organizations can now offer automated customer interactions without the risk of exposing personal or financial data.

Eckoh’s more than 20 years of experience in protecting sensitive customer information forms the foundation of this collaboration. When integrated with boost.ai’s AI agents, the combined solution allows enterprises across banking, healthcare, retail, insurance, and financial services to confidently automate even complex and sensitive customer interactions. Information is processed securely before it is stored or shared, ensuring privacy is protected and regulatory requirements are met at every step of the customer journey.

The partnership addresses a long-standing challenge in customer experience automation. While chatbots already handle a large percentage of basic customer enquiries across major financial institutions, scaling automation to cover more complex and sensitive use cases has remained difficult. Concerns around data protection, compliance, and trust have often limited how far AI-driven engagement could go. This joint solution removes those barriers, allowing organizations to extend automation without compromising customer confidence.

“This partnership is a game-changer for regulated industries,” said Nik Philpot. “Our mission has always been to protect sensitive customer data wherever it’s shared. By joining forces with boost.ai, we’re enabling organizations to harness the power of AI-driven automation with complete confidence, delivering a new standard for secure and intelligent customer engagement.”

Jerry Haywood added that the collaboration goes beyond technology. “By combining our expertise in conversational AI with Eckoh’s proven security capabilities, we’re helping enterprises deliver customer experiences that are not only intelligent and efficient, but also secure and compliant. Together, we’re redefining what’s possible for regulated industries.”

With a shared focus on innovation, compliance, and trust, Eckoh and boost.ai are setting a new benchmark for secure AI adoption, empowering organizations to scale automation safely while strengthening relationships with their customers.

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