Liveops Launches LiveNexus to Modernize AI-Driven CX

Liveops, a long-time leader in flexible customer experience solutions, has announced the launch of LiveNexus, a new AI and human orchestration platform built to help enterprises modernize customer care operations safely and at speed. Designed as both an innovation engine and an operating model, LiveNexus brings strategy, testing, and scaled execution together under one accountable framework. The platform will make its debut at Customer Contact Week Orlando, one of the largest global gatherings for contact center leaders, taking place in early 2026.

LiveNexus blends best-in-class AI technologies with Liveops’ nationwide network of more than 20,000 experienced agents and nearly three decades of real customer interaction data. All of this is unified within a single orchestration layer that tests, routes, and scales solutions proven to work in real-world customer environments. Built for CX leaders under pressure to demonstrate AI progress, the platform offers a practical, low-risk path forward—protecting service quality, compliance, and customer trust while holding one partner accountable for results.

Unlike traditional AI pilots that often stall in experimentation, LiveNexus is purpose-built to move ideas into production. Each initiative begins with a clearly defined business problem and is tested using live customer interactions. Results are measured across customer and agent impact, and only proven solutions are scaled across the operation. This governed, repeatable process allows enterprises to learn faster while minimizing risk.

According to Liveops leadership, many organizations are being urged to move quickly on AI without clear guidance on how to do so responsibly within the contact center. LiveNexus addresses that gap by combining operational discipline with real-time learning, enabling brands to validate AI use cases without compromising their brand promise or customer experience.

Through the platform, enterprises can explore high-value applications such as AI-assisted agent support, smarter self-service experiences, and automation that enhances quality monitoring and training. Because every solution is informed by real customer conversations and supported by human expertise, brands can avoid common pitfalls like inconsistent responses, confusing bot interactions, or solutions that fail once deployed at scale.

Liveops will showcase LiveNexus at Customer Contact Week Orlando, where attendees can see live use cases, complete a short AI maturity assessment, and speak directly with CX and AI experts about their transformation roadmaps. Brands will also have the opportunity to request strategy sessions and early access to upcoming LiveNexus initiatives.

•   Raymond James Launches Rai, Its Proprietary AI Operations Agent
•   Purple Launches Engage to Turn WiFi Visitors into Loyal Customers
•   Gulf States Selects insured.io for Digital CX Upgrade