Friday, February 20, 2026
RingCentral, Inc., a global leader in AI-powered business communications, has taken a major step forward in enterprise voice intelligence by integrating OpenAI’s advanced AI models into its communications platform. Through this collaboration, RingCentral combines its enterprise-grade voice infrastructure with OpenAI’s frontier models, including GPT-5.2, to deliver smarter, faster, and more efficient voice-based interactions. As a result, organizations can streamline communication workflows, improve customer service responsiveness, and extract greater value from every conversation.
Voice communication remains one of the most direct and valuable channels for understanding customer needs. Therefore, by embedding OpenAI’s advanced intelligence directly into live conversations, RingCentral enables businesses to deliver natural, context-aware, and human-like interactions. Additionally, RingCentral’s high-performance, low-latency voice infrastructure ensures that these AI-powered experiences remain clear, responsive, and reliable in real time.
This collaboration not only strengthens RingCentral’s AI capabilities but also bridges the gap between advanced AI innovation and real-world business applications. Consequently, enterprises can now deploy agentic AI and voice automation solutions that enhance both customer experiences and internal productivity.
“OpenAI enables us to turn powerful technology into tangible business value – from AI that answers customer calls to AI that assists every employee,” said Kira Makagon, President & COO, RingCentral. “Together, we’re helping organizations transform how work gets done, making it faster, smarter, and more human.”
Furthermore, OpenAI plays a critical role in accelerating RingCentral’s AI strategy across the entire customer interaction lifecycle. For instance, RingCentral AI Receptionist™ (AIR) automates inbound calls, schedules appointments, and manages customer inquiries efficiently. At the same time, RingCentral AI Virtual Assistant™ (AVA) empowers employees with actionable insights, context, and recommendations once calls are transferred.
Together, AIR and AVA create a unified intelligence system that supports both automated and human-assisted workflows. While AIR handles initial customer engagement, AVA ensures employees receive complete conversation context and guidance, enabling faster decision-making and improved outcomes.
Unlike traditional AI tools that focus mainly on documents or summaries, AVA works directly with voice intelligence gathered from real customer interactions. As a result, employees can capture notes, generate summaries, search conversations, and automate follow-up tasks seamlessly.
“RingCentral shows how advanced AI moves beyond insight and into action,” said Giancarlo ‘GC’ Lionetti, Chief Commercial Officer at OpenAI. “By working together, we are bringing intelligence directly into live voice conversations, helping enterprises move faster, serve customers better, and act with confidence.”
RingCentral’s AI Receptionist™ has already demonstrated strong real-world impact by automating customer interactions at scale. Specifically, it can answer calls, route requests, schedule meetings, and manage follow-ups using natural, conversational AI. Moreover, when human involvement becomes necessary, the system seamlessly transfers context to employees through AVA, ensuring continuity and faster resolutions.
The adoption of AIR has grown rapidly, with over 5,000 customers using the solution within just two quarters as of September 2025. Notably, Televero Health, a behavioral healthcare provider, reported impressive results after implementing RingCentral’s AI Receptionist.
“Using RingCentral’s AI Receptionist, the results are undeniable. We saw our monthly appointments increase 14 percent in the first four months, an increase in monthly revenue of more than $200,000. That kind of growth and return on investment is exactly what we need,” said Brian Tucker, Chief Digital Officer, Televero Health.
Equally important, RingCentral continues to prioritize security, privacy, and compliance. The integration operates on RingCentral’s secure, carrier-grade infrastructure, ensuring that customer data remains protected. Additionally, conversations processed through the platform stay within RingCentral’s governance framework and are not used to train public AI models.
This approach ensures responsible AI deployment, particularly for organizations operating in regulated industries. At the same time, RingCentral also plans to use ChatGPT Enterprise internally to accelerate product innovation, improve development efficiency, and gain deeper insights into customer needs.
Overall, this integration marks a significant milestone in enterprise voice AI. By combining trusted communications technology with cutting-edge AI intelligence, RingCentral is helping businesses modernize communication, enhance productivity, and deliver superior customer experiences in the AI-driven era.
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