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AI & Automation in Contact Centers

Aurora Mobile’s GPTBots.ai partners with Tellvoice to integrate advanced Thai voice recognition, enabling Thai businesses t...

AI & Automation in Contact Centers

IBM expands partnership with AWS to drive secure cloud adoption and digital transformation in the Middle East, combining AI, ...

AI & Automation in Contact Centers

SK Telecom will expand its AI agent Adot Biz, developed with SK AX, to 25 SK Group companies by year-end, enhancing business ...

AI & Automation in Contact Centers

Chinese company DeepSeek releases experimental AI model version DeepSeek-V3.2-Exp, marking a key step in advancing its AI tec...

AI & Automation in Contact Centers

Revvity's new AI software boosts its lead in in vivo imaging, enabling scientists to gain faster, more reproducible insights ...

AI & Automation in Contact Centers

POET and Sivers partner to develop light source modules for AI data centers, boosting Co-Packaged Optics with strong financia...

AI & Automation in Contact Centers

PubHive’s Generative AI Usage Dashboard offers life sciences teams transparency, governance, cost control, and audit-ready ...

Customer Experience

TD SYNNEX unveils PartnerFirst with new commerce tools for North American partners—marking a key step in its digital strate...

AI & Automation in Contact Centers

Saison Tech and Vectara unite to deliver next-gen CX and support by combining top-tier data integration, ingestion, and enter...

AI & Automation in Contact Centers

Silverback Chatbot launches AI Agents to boost automation, streamline workflows, and enhance customer engagement for business...