Nextiva named a Strong Performer in 2025 Gartner® Voice of the Customer for CCaaS, reflecting top marks from real users on d...

Sprinklr names Bit Rambusch Head of Global Services & Support, aiming to elevate end-to-end customer experiences and set a ne...

New global unit accelerates cloud and AI innovation with Microsoft Cloud, boosting secure, scalable enterprise modernization ...

Last week, Genesys announced $1.5B in new funding—$750M each from ServiceNow and Salesforce—to help buy back shares from ...

New AI features, growing adoption, and key customer wins strengthen 8x8’s position as a global leader in intelligent custom...

Alvaria partners with CallMiner to enhance CX by combining compliance-first contact center software with AI-powered conversat...

LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...

AT&T is enhancing its Office@Hand platform by adding RingCX, delivering new AI-powered omnichannel contact center features.

RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...

Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...