Nextiva named a Strong Performer in 2025 Gartner® Voice of the Customer for CCaaS, reflecting top marks from real users on d...

Last week, Genesys announced $1.5B in new funding—$750M each from ServiceNow and Salesforce—to help buy back shares from ...

RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...

Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...

NiCE has acquired conversational AI leader Cognigy for $955M, marking a major leap in AI-powered customer experience and the ...

Choosing the right CRM for your contact center in 2025: expert insights on AI, personalization, vendor fit, and future-proof ...

CRM integrations that power omnichannel contact centers drive seamless customer experiences and efficiency across channels, e...

AI‑enabled CRMs are changing agent workflows by delivering real‑time insights, sentiment analysis, and automation to tran...

CCaaS (Contact Center as a Service) is a cloud-based platform that unifies customer support across voice, chat, email, and so...

In 2025, leading cloud contact center platforms like Genesys Cloud CX, NICE CXone, Amazon Connect, and Talkdesk are redefinin...