AudioCodes launches AI Agents for Live Hub Voice CPaaS, enabling enterprises to deploy LLM-powered voice bots for scalable, 2...

CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...

TNS introduces Enterprise Voice Security to protect enterprises from vishing, AI voice cloning, and IVR fraud, ensuring 360-d...

Discover why cloud-based contact centers outperform traditional systems, boosting efficiency, scalability, and ROI for modern...

Discover why CCaaS and AI in customer service are transforming the industry with smarter solutions, faster responses, and enh...

ServiceNow teams up with Genesys, 3CLogic, AWS, and Zoom to bring together CCaaS and CRM, signaling a potential move into the...

Discover how 2025 contact centers blend AI, human insight, and data to drive long-term customer loyalty, retention, and lifet...

Zoom becomes one of the first tech firms to integrate GPT-5 into its AI stack, enhancing enterprise communication.

Limited early access program lets select organizations test Landis' new Microsoft Teams Unify Contact Center integration befo...

These wins highlight Cisco's success in integrating Webex into larger enterprise tech deals, strengthening its position in th...