AudioCodes Expands Voice CPaaS with Advanced AI Agents

AudioCodes, a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced AI Agents, a new module for the company's Live Hub Voice CPaaS. The addition enables enterprises to build, integrate and run LLM-powered voice bots on the telephony and customer-engagement systems they already use, helping reduce cost-to-serve, scale elastically and deliver consistent, 24/7 customer experiences.

Contact centers worldwide continue to face rising costs, staffing constraints and higher customer expectations. Voice AI is reshaping the unit economics of customer support by automating routine calls, offering instant multilingual service and augmenting live agents in real time to improve customer satisfaction and time-to-resolution.

Live Hub brings these advantages to life in a single, self-service cloud platform, consolidating Conversational IVR, Voice AI Agents, Live-Agent Assist and real-time translation. With native reach across SIP trunks, UCaaS and CCaaS platforms, on-premises telephony systems, WhatsApp and WebRTC, Live Hub lets enterprises deploy Voice AI on top of their existing investments, without the need for rip-and-replace upgrades.

AI Agents: business-driven capabilities

• Natural, LLM-powered conversations: Create human-like voice bots using leading third-party LLMs, tuned for real-world service journeys.
• Grounded and actionable: Instantly enrich accuracy and compliance by uploading documents and knowledge sources; connect secure APIs and tools so bots can authenticate callers, fetch/update records and trigger workflows.
• Composable orchestration: Design complex, multi-step journeys using specialized sub-agents and modular workflows, with smart handoffs to live agents and full context continuity.

"Voice AI is becoming a material growth engine for AudioCodes," said Shabtai Adlersberg, President & CEO, AudioCodes. "Live Hub has already proven that enterprises want a single, open platform to modernize customer interactions on the systems they run today. With the introduction of AI Agents, we're deepening that value, accelerating the deployment of high-quality voice automation, at scale, while preserving governance and protecting prior investments. We believe this expansion meaningfully strengthens our Voice AI line of business and positions AudioCodes for the next phase of growth."