Agent Assist Tools
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Contact Center as a Service (CCaaS)
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CallTower boosts secure federal communication with the FedRAMP Authorized Genesys Cloud platform, enabling AI-powered citizen...
My Country Mobile announces strategic partnerships with telcos and MNOs to deliver white-label UCaaS, CCaaS & CPaaS solutions...
Exotel launches Harmony, an AI-human CX platform unifying voice, messaging & AI, poised to drive double-digit revenue growth ...
Akasa Air’s new system lets them manage customer interactions across voice, email, and more through a unified omnichannel p...
The new Customer Engagement Bundle adds advanced queue management and SMS shared inbox to streamline lightweight contact cent...
SharpenCX launches next-gen AI voice agents with ElevenLabs, making customer conversations more human while boosting support ...
TechSee and SOFTEL partner to boost service automation, cut costs, and elevate CX with advanced AI-powered, integrated visual...
AudioCodes launches AI Agents for Live Hub Voice CPaaS, enabling enterprises to deploy LLM-powered voice bots for scalable, 2...
CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...
