NobelBiz has taken a major step forward in redefining enterprise contact center communications through a strategic partnership with Callers, an AI-powered conversation platform. Together, the companies have launched the industry’s first carrier-grade AI voice and chat solution, combining NobelBiz’s proven CCaaS infrastructure and carrier network with Callers’ advanced, omnichannel AI engine. The result is a next-generation communication layer that delivers faster connections, higher contact rates, and more intelligent conversations—all without requiring enterprises to overhaul their existing systems.
NobelBiz has long been known as a trusted voice carrier and contact center software provider, supporting millions of daily conversations across the world’s leading contact centers. Its carrier-grade network and CCaaS capabilities are designed specifically for high-volume customer engagement, offering unmatched reliability, regulatory compliance, and connectivity performance. These strengths now form the foundation of the new AI-driven solution.
Callers brings the intelligence layer to the partnership. Its omnichannel AI engine enables natural, human-like voice and chat interactions that retain full context across channels. With over 350 native integrations, the platform can seamlessly tap into CRMs, databases, and enterprise tools, making every customer interaction smarter and more personalized. By running Callers’ AI directly on NobelBiz infrastructure, the partnership delivers a seamless fusion of network performance, real-time automation, and intelligent communication.
This combined platform gives enterprise contact centers a full-stack AI communication layer built on carrier-grade telephony. Organizations gain immediate improvements in responsiveness, stability, and automation potential, while still relying on the NobelBiz carrier network trusted by global brands. Instead of just adding a chatbot or automation tool, enterprises receive an integrated intelligence layer that works natively within their existing communication workflows.
Industry Impact
The partnership aims to solve long-standing pain points in contact center operations. Issues such as dropped calls, slow reply times, fragmented customer information, and inconsistent routing have historically weakened customer experiences. The NobelBiz–Callers collaboration tackles these challenges by uniting two layers that were traditionally separate: enterprise-grade connectivity and advanced AI automation.
By running intelligent workflows directly on carrier-grade infrastructure, the solution sets a new standard for enterprise communications. Expected industry-wide benefits include:
Faster response times, with AI-driven outreach operating on a high-performance carrier network
Higher connection rates, powered by NobelBiz’s compliant routing and robust telephony foundation
Lower operational costs, as AI automation handles large volumes of interactions at scale
Better customer outcomes, driven by contextually informed, adaptive dialogue delivered with infrastructure-level reliability
NobelBiz CEO Steve Bederman emphasized the significance of the partnership, stating:
“By running Callers on our carrier-grade infrastructure, we’re delivering a new gold standard for enterprise communications. This is more than connectivity—it’s intelligent infrastructure that transforms how contact centers operate and scale.”
Benefits for Enterprise Contact Centers
For busy contact centers balancing high volumes and rising customer expectations, the new integrated platform delivers practical advantages. AI automatically filters out low-intent traffic and incorrect numbers, ensuring that agents engage only with valuable, high-intent conversations. Organizations can scale instantly, as the AI can run thousands of simultaneous calls on NobelBiz’s network without adding additional staff or risking downtime.
Operational costs also decline significantly, as AI-powered outreach is far more efficient and cost-effective than traditional methods. Meanwhile, customers benefit from faster replies, consistent follow-ups, and interactions that are more natural and personalized.
Callers CEO Nimrod Ron highlighted the joint value:
“NobelBiz provides the reliability and reach our AI needs to deliver measurable business outcomes at enterprise scale. Together, we give brands both the foundation and the intelligence to scale conversations that feel natural and drive results.”
With this partnership, NobelBiz and Callers are poised to reshape enterprise communications, introducing a unified AI-driven approach built for performance, intelligence, and real-world scalability.
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