CallTower Expands Secure Government Communications with FedRAMP Genesys

CallTower, a recognized global provider of unified communications, collaboration solutions, and contact center technologies, has announced an expansion of its secure communication capabilities for U.S. federal government agencies. This advancement is made possible through the FedRAMP Authorized Genesys Cloud™ platform, enabling CallTower to deliver enhanced, compliant, and scalable cloud-based communication services tailored for government environments. The collaboration aligns closely with the objectives of Executive Order 14058, which focuses on improving federal customer experience and restoring trust between citizens and public institutions.

With the Genesys Cloud platform now authorized at the FedRAMP Moderate Impact Level, CallTower can equip federal agencies with next-generation tools designed for secure and seamless citizen engagement. The platform’s AI-enabled architecture supports unified communications, intelligent routing, and real-time analytics—allowing agencies to improve service quality, increase citizen satisfaction, and optimize workforce productivity while maintaining strict compliance standards.

CallTower’s long-standing partnership with Genesys has played a significant role in supporting enterprise and public sector organizations throughout North America. As a Genesys Premier Partner, CallTower has already delivered a wide range of CX and CCaaS solutions to organizations undergoing digital transformation. This new authorization strengthens the relationship and expands the availability of secure cloud communication options to federal institutions, empowering agencies to adopt AI-driven services with greater confidence.

William Rubio, Chief Revenue Officer at CallTower, emphasized the growing expectations facing federal agencies, stating, “Federal agencies are under increasing pressure to meet citizen expectations for speed, accessibility, and empathy. By combining the FedRAMP Authorized Genesys Cloud platform with CallTower’s proven voice and collaboration expertise, we’re helping agencies achieve a new standard of secure, AI-enhanced communication that empowers employees and rebuilds public trust.”

This expanded offering directly supports government modernization goals by enabling agencies to adopt:

• 24/7 Intelligent Self-Service and AI Automation

These capabilities enhance responsiveness, reduce agent workloads, and allow agencies to provide consistent support at any time.

• Predictive Analytics and Real-Time Dashboards

Decision-makers gain deeper insights into citizen needs, enabling proactive improvements and data-driven service strategies.

• Unified Communication Across Channels

Voice, video, messaging, and digital touchpoints become integrated within a single environment, delivering frictionless interactions.

• Secure, Compliant, and Scalable Architecture

All solutions adhere to FedRAMP and StateRAMP requirements, ensuring that agencies can easily scale operations without compromising security.

Together, CallTower and Genesys are redefining how federal agencies engage with citizens. By merging secure infrastructure with AI-powered engagement tools, the partnership enables government employees to deliver empathetic, efficient, and accessible communication across every channel. This collaboration sets a new benchmark for modernized constituent engagement—ensuring that citizens can interact with federal agencies in ways that are more intuitive, personalized, and secure.

To join our expert panel discussions, reach out to info@intentamplify.com

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