Landis Launches Early Access for Teams Unify Contact Center

Landis Technologies, a Microsoft Teams-certified contact center leader, has officially launched an Early Adopter Program for its groundbreaking Unify Contact Center. This is the first contact center solution built on Microsoft’s new Unify Integration Model, debuting weeks ahead of Microsoft’s own public preview.

The Early Adopter Program gives a select group of users the opportunity to test new features, share feedback, and influence the platform’s development. Because these features are still in an early stage, Landis advises participants not to use them in full production environments until they’ve undergone thorough testing.

Participation in this program is intentionally limited. Landis will accept users based on specific qualification criteria rather than on a first-come, first-served basis, ensuring that feedback comes from the most relevant and capable testers.

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Breaking Ground with the First Teams Unify Contact Center

Microsoft recently introduced the Unify Contact Center Integration Model, which incorporates Teams Phone Extensibility as a core capability. At this stage, the related APIs have not yet been made publicly available.

Built on this new framework, the Landis Contact Center for Microsoft Teams (Unify) includes a comprehensive set of capabilities—ranging from call queues, intelligent virtual agents, and interactive voice response (IVR) to live supervision, analytics and reporting, AI automation, quality assurance, and seamless application integration. These features are designed to work natively within Microsoft Teams, ensuring an optimized user and customer experience.

“Landis is the first CCaaS vendor to offer a Microsoft Unify integration model contact center in live production,” said Matt Landis.

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Enhanced Features for Early Adopters

The Unify Contact Center introduces several enhancements over existing Teams-based contact center solutions:

• Improved Natural Voice Agents – Offers more human-like IVR interactions through advanced voice recognition.

• Advanced Text-to-Speech (TTS) – Integrated directly into the platform, enabling more realistic and responsive AI-driven communication.

• Dual Persona Capability – Allows agents to manage customer calls in a dedicated interface while still engaging in regular Teams conversations without disruption.

A Unique Dual-Model Approach

Landis is taking a future-ready approach by enabling simultaneous use of both Unify and Extend integration models. This strategy gives organizations a smooth transition path as Microsoft’s contact center technology evolves, ensuring they can adopt innovations without operational risk.

True to Landis Technologies’ core value proposition, the new Unify Contact Center maintains a fast time to value. Organizations can deploy the platform in just days, even with its advanced architecture—reinforcing Landis’ reputation for rapid, reliable, and customer-focused deployments.

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With this launch, Landis not only becomes the first to market with a Microsoft Teams Unify Contact Center but also sets a new benchmark for innovation, speed, and customer collaboration in the contact center space.

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