boost.ai Named Leader in 2025 Gartner Magic Quadrant

Boost.ai, a prominent innovator in AI Agents for regulated enterprises, has earned a prestigious recognition as a Leader in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms. This recognition highlights Boost.ai’s strong execution and clear vision, as assessed by Gartner.

Gartner’s report defines conversational AI platforms (CAIPs) as SaaS solutions designed to build applications that replicate human conversation seamlessly across various channels and media formats. With AI adoption accelerating across industries, customer expectations are shifting toward more advanced, reliable, and high-quality self-service experiences. In this evolving market, enterprises are increasingly adopting generative AI to meet these demands. However, platforms like Boost.ai offering a combination of generative AI and proven conversational capabilities are standing out by providing scalable, dependable, and enterprise-ready solutions.

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Jerry Haywood, CEO of Boost.ai, emphasized the company’s vision by stating, "We've always believed that trust is the foundation of enterprise AI. Being recognized as a Leader by Gartner reinforces our position as a global provider of AI-driven conversations that our customers can trust. It affirms our commitment to delivering AI that is not only powerful and scalable but also responsible and secure. It's this unwavering focus that continues to earn the confidence of some of the world's most respected brands."

Over the past year, Boost.ai has expanded its footprint through strategic customer wins and partnerships in the US and UK, collaborating with respected names such as Jack Henry, SwitchThink, and Sage. Demonstrating its commitment to innovation, the company also launched Test Studio an industry-first integrated environment that allows enterprises to test and validate AI Agent performance before deployment.

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Currently, Boost.ai powers more than 600 live AI Agents across over 450 organizations worldwide, serving leading banking, insurance, and government institutions. The platform consistently delivers exceptional performance, boasting resolution rates exceeding 90%. In addition, it upholds the highest standards of data protection and privacy management, holding certifications for both ISO 27001 and ISO 27701.

With its strong reputation, proven capabilities, and customer-focused innovation, Boost.ai is continuing to strengthen its position in the Enterprise Conversational AI market. The company remains dedicated to advancing AI technology responsibly, enabling enterprises to achieve reliable automation without compromising on trust or security.

For more insights into how Boost.ai supports clients such as DNB and Jack Henry in delivering impactful AI-driven customer interactions, visit boost.ai.

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