Monday, September 29, 2025
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Customer Experience
September 26, 2025
TD SYNNEX Launches PartnerFirst Portal for Partners

TD SYNNEX unveils PartnerFirst with new commerce tools for North American partners—marking a key step in its digital strate...

Crescendo to Hit $100M ARR as AI Contact Center Scales

Crescendo accelerates global growth, redefining AI-powered customer experience and operations with its cutting-edge, AI-nativ...

Customer Experience
September 25, 2025
Omnisend Unveils AI Assistants with Upgraded SMS & Reporting

Omnisend’s biggest launch of the year adds AI tools to personalize interactions, save time with automation, and boost trust...

Visa & Intella Partner on Arabic AI for Financial Firms

Visa and Intella partner to develop Arabic-first conversational AI for financial institutions across the Middle East and Nort...

Omnichannel Communication
September 23, 2025
Infobip & Oracle Partner to Transform Customer Chats via WhatsApp, SMS

The new integration offers AI-enhanced omnichannel customer interactions, boosting satisfaction and improving operational eff...

Customer Experience
September 22, 2025
Duthie Power Services Unveils Redesigned Website to Boost Experience

Duthie Power Services launches a redesigned website with modern design and improved features to better serve Southern Califor...

Customer Experience
September 22, 2025
FCMB Partners with Truecaller to Boost Digital Trust & Engagement

FCMB partners with Truecaller to enhance customer engagement and strengthen digital trust across Nigeria’s financial ecosys...

Workforce Management (WFM)
September 16, 2025
8x8 Launches CX Champions Fantasy Team to Honor CX Leaders

8x8 launches the CX Champions Fantasy Team, honoring customer experience heroes with monthly recognition, exclusive rewards, ...

Customer Experience
September 11, 2025
ePlus Acquires Key Assets of Realwave, Inc.

The acquisition strengthens ePlus' portfolio with advanced AI-powered solutions, expanding capabilities to better serve evolv...

CallTrackingMetrics Launches VoiceAI for Smarter Contact Centers

AI voice agents deliver 24/7 customer support with the efficiency of automation while maintaining a personalized, human-like ...