Pegasystems launches Pega Self-Service Agent, transforming complex workflows into interactive AI-powered experiences to redef...

NiCE has acquired conversational AI leader Cognigy for $955M, marking a major leap in AI-powered customer experience and the ...

Salesforce acquires Bluebirds to boost AI-powered presales prospecting and strengthen its CRM ecosystem.

AWS has introduced a streamlined communications solution tailored for small businesses, in partnership with Digiclarity

51% of customer service journeys now start on platforms like Google, YouTube, or ChatGPT rising to 74% among Gen Z, says Gart...

In a major strategic move, Genesys has secured $1.5 billion in new funding from tech leaders Salesforce and ServiceNow.

On July 1, 2025, Fujitsu launched 1Finity, a new global subsidiary unifying its networking businesses under one brand. Combin...

Waypoint AI, founded in 2024, has raised $3.1M in pre-seed funding to automate technical escalations in software companies. I...

Wunderkind Launches 'Build': Flexible AI Integration for Marketers June 25, 2025, New York — Wunderkind unveils Build, a d...

Upstream Works has launched AgentNow Cloud Suite, offering two flexible tiers for real-time, personalized support via live vi...