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Contact Center as a Service (CCaaS)

Crescendo accelerates global growth, redefining AI-powered customer experience and operations with its cutting-edge, AI-nativ...

AI & Automation in Contact Centers

SAS Retrieval Agent Manager turns unstructured data into fast, relevant insights, empowering smarter and faster business deci...

Customer Experience

Omnisend’s biggest launch of the year adds AI tools to personalize interactions, save time with automation, and boost trust...

Customer Experience

Decagon University launched with next-gen Decagon Voice at the first Decagon Dialogues event, aiming to upskill teams for the...

AI & Automation in Contact Centers

Visa and Intella partner to develop Arabic-first conversational AI for financial institutions across the Middle East and Nort...

Customer Experience

8x8 Omni Shield lets businesses detect and block SMS fraud in real time with a no-code solution—no developers or technical ...

AI & Automation in Contact Centers

Agora’s updated Convo AI Device Kit helps developers easily build and launch lifelike, connected AI devices with faster pro...

AI & Automation in Contact Centers

New integrations with Google DV360, StackAdapt & tvScientific track how connected TV, linear TV, and online video campaigns i...

Customer Experience

This partnership unites two leaders, showcasing the drive and innovation needed to win at the highest level and build a NiCE ...

AI & Automation in Contact Centers

SoundHound AI’s voice tech helps restaurants never miss a call and handles multiple orders at once, streamlining phone orde...