Red Lobster Teams With SoundHound AI for Phone Ordering

SoundHound AI, Inc., a global leader in voice and conversational AI, has partnered with Red Lobster, the world’s largest seafood restaurant company, to introduce an AI-powered phone ordering system across all Red Lobster locations. This collaboration aims to transform takeout experiences while supporting restaurant staff in delivering exceptional service.

By leveraging SoundHound’s advanced conversational AI technology, Red Lobster can now guarantee that every phone call is answered, regardless of how busy the restaurant gets. Unlike traditional systems, this AI-powered agent can manage multiple calls at once, process takeout orders seamlessly, and provide instant answers to frequently asked questions about menu items, operating hours, or store locations. Since the system is trained on Red Lobster’s entire menu, guests can expect faster, more accurate, and more efficient ordering experiences.

In addition, all orders placed through the AI agent are sent directly to the restaurant’s point-of-sale (POS) system, ensuring a smooth workflow. This integration reduces the burden on in-store employees, allowing them to dedicate more time to what matters most welcoming guests and serving hot, fresh meals with Red Lobster’s signature hospitality.

“At Red Lobster, we are committed to providing the ultimate dining experience for our guests, whether they're dining in or ordering takeout or delivery,” said Larry Konecny, COO, Red Lobster. “With SoundHound's cutting-edge voice AI technology, we’re able to streamline the takeout process to make ordering faster and easier for our guests; including quick and seamless reordering for those who always want their favorites. And, for those who prefer speaking to a live agent, connecting directly with the restaurant is always an option. Ultimately, it’s about giving our guests a convenient, customized experience that fits their needs.”

This partnership comes at a time when restaurants face increasing pressure to balance high guest expectations with operational efficiency. By offloading routine tasks such as phone order handling and FAQs to AI, employees gain extra capacity to focus on service excellence and in-person guest engagement.

“SoundHound is seeing huge demand for our AI-powered voice ordering services, and we’re excited to be working with a renowned brand like Red Lobster to revolutionize the future of ordering,” said Ben Bellettini, SVP of Restaurant Sales, SoundHound AI. “Consumers have been quick to recognize the benefits of our quick and easy system, and employees are grateful for the extra breathing space it gives them to concentrate on delivering first rate customer service.”

With this rollout, Red Lobster and SoundHound are not just introducing technology they are reshaping how takeout fits into modern dining. By making ordering faster, simpler, and more reliable, the partnership reflects a growing trend of AI-driven transformation in the restaurant industry.

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