AI Receptionist by Jobber Handles Calls, Texts for Businesses

Jobber, the leading provider of home service software, today announced the general availability of Receptionist, an AI-powered virtual assistant designed to ensure in-demand and on-the-go service pros never miss a customer interaction. Receptionist provides these small businesses with timely, professional support via call or text, 24/7, so homeowners always receive the responsive service they expect.

Research shows that 96% of home service consumers say response time influences their purchasing decisions*. With Jobber Receptionist, service pros can deliver fast, reliable customer support without being glued to their phones. To date, Receptionist has handled more than 200,000 conversations on behalf of participating businesses. 

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“Receptionist is not just another software feature,” said Sam Pillar, CEO and co-founder of Jobber. “It’s a dependable team member that elevates responsiveness, protects revenue, and creates a modern, always-on customer experience. For homeowners, that means quicker answers and easier scheduling. For service pros, it means more leads captured, more jobs booked, and more time for what really matters.”

Receptionist Highlights:

Flexible availability: Easily switch Receptionist on and off. Customize your call forwarding to only have Receptionist answer during certain hours, or after a certain number of rings.

Easily customizable: Service pros can tailor the experience with personalized greetings, business-specific details, and preferences for how inquiries are handled.

Conversation logging: Access transcripts, summaries, and recordings of all customer interactions.

Real-time conversation monitoring: Watch text conversations unfold and take over anytime.

Call escalation: If a caller mentions one of the business’s chosen keywords, Receptionist can transfer the call directly to them or alert them by text message.

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“I give Jobber’s Receptionist a 5-star rating because it exceeded my expectations,” said David Hernandez, owner of 3rd Degree Celsius LLC based in Corpus Christi, Texas. “The automation is seamless, it books and schedules like a pro, and it captures every detail with total accuracy. It’s responsive, professional, and always on, so I never miss a call or a client. Highly recommend!”

Receptionist is just one of several new AI-powered tools Jobber is introducing to the trades. More will be unveiled on September 25, 2025, during Jobber Now, the company’s annual virtual product showcase.

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