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AI & Automation in Contact Centers

New integration delivers HIPAA-compliant insights, unified dashboards, and retention tools to help multi-location and PE-back...

AI & Automation in Contact Centers

Scan a QR code to ask products questions in real time ushering in the era of AI-powered conversational packaging for smarter,...

AI & Automation in Contact Centers

Google launches Gemini for TV, a conversational AI on Google TV that enables natural interactions beyond voice commands for f...

Omnichannel Communication

The new integration offers AI-enhanced omnichannel customer interactions, boosting satisfaction and improving operational eff...

Contact Center as a Service (CCaaS)

AmplifAI raised $33.7M in Series B to boost AI and human agent performance in contact centers, led by CVS Health Ventures to ...

Omnichannel Communication

8x8’s secure video integrated with Modica’s OMNI platform enables real-time, high-quality engagement via SMS, WhatsApp, a...

AI & Automation in Contact Centers

SuccessKPI, a top Generative AI WEM provider, is now available in the new AI Agents and Tools category on AWS Marketplace.

AI & Automation in Contact Centers

NetrioNow’s unified platform offers human-led, AI-powered managed services, redefining MSP roles and empowering customers w...

AI & Automation in Contact Centers

Oracle earned top ratings for product experience, innovation, and customer value in the 2025 ISG Research Buyers Guides for A...

Customer Experience

Duthie Power Services launches a redesigned website with modern design and improved features to better serve Southern Califor...