Netrio Unveils New NetrioNow to Reinvent Managed Services

Netrio has announced the release of the next generation of NetrioNow, its proprietary AI-powered service delivery platform designed specifically for the managed service provider (MSP) market. This latest version represents a major shift in how managed services are delivered, addressing long-standing inefficiencies in the industry and redefining the customer experience for mid-market enterprises by embedding artificial intelligence throughout the platform.

For years, many MSPs have struggled to meet the fast-growing demands of the mid-market. Their reliance on reactive, inconsistent, and slow processes has often left customers dissatisfied. NetrioNow directly confronts these challenges by integrating human expertise with AI-driven automation, offering clients a new level of speed, transparency, and measurable outcomes.

Gina Murphy, President & Chief Transformation Officer at Netrio, explained the significance of this advancement: "NetrioNow is a game-changer. The Agio team invested tremendous effort and expertise in developing and refining the AgioNow platform, and the customer response and adoption has reflected the power of this innovation – so much so that the platform played a key factor in Netrio's decision to acquire Agio earlier this year. The next generation of this platform – NetrioNow – has a robust feature set that delivers greater value to both our company and our customers. Our vision and plan are to invest in further expansion and enhancements, elevating the customer experience and creating opportunities for the broader MSP and MSSP community to do the same."

At its core, NetrioNow blends human-led service with AI-powered intelligence to help organizations simplify IT operations, reinforce cybersecurity, and make more informed decisions. Among its benefits are:

• Enhanced Efficiency: Automated handling of tasks like monitoring, patching, and incident response, cutting resolution times from hours to minutes and reducing human error.

• Full Transparency: Real-time dashboards, risk registers, and audit trails provide continuous visibility into IT environments, compliance, and performance.

• Proactive Cybersecurity: Ongoing vulnerability scanning and predictive AI models prevent threats before they escalate, ensuring strong data protection.

• Customer Empowerment: A unified self-service portal enables clients to log tickets, block threats, track updates, and access knowledge resources instantly.

• Turn Data into Decisions: AI-powered analytics help make sense of complex data, giving leaders clear, actionable insights to drive smarter business choices. 

What sets NetrioNow apart is its unique combination of AI, automation, and governance in a single integrated platform. Features such as the NetrioAI Suite for sentiment analysis and data enrichment, customizable dashboards, compliance modules, and an advanced automation engine ensure that businesses have a reliable, scalable solution tailored to modern IT demands.

By bridging innovation with usability, NetrioNow positions itself as a transformative platform for MSPs and mid-market enterprises alike, setting a new benchmark for efficiency, transparency, and customer empowerment in managed services.

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