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Customer Experience

FCMB partners with Truecaller to enhance customer engagement and strengthen digital trust across Nigeria’s financial ecosys...

Customer Experience

TCS expands partnership with Vodafone Idea to modernize its BSS using an AI-driven, future-ready platform, enhancing telecom ...

AI & Automation in Contact Centers

Haut.AI launches Skin.Chat, an AI skincare advisor that analyzes skin, recommends products, explains ingredients, and shops f...

AI & Automation in Contact Centers

SchooLinks launches Agentic AI layer to bring real-time, context-aware intelligence to district workflows in counseling, CTE,...

AI & Automation in Contact Centers

Paramo streamlines supply chains, turning disruptions into advantages while boosting efficiency, resilience, and agility acro...

AI & Automation in Contact Centers

Carly launches its AI assistant to schedule and manage calendar events with human-like quality, helping users coordinate meet...

Omnichannel Communication

Hawk by Azerion and Adsquare expand their strategic partnership into key markets, including the US, LATAM, Middle East, and n...

AI & Automation in Contact Centers

"Agency to boost service desk efficiency and user experience with automation and intelligent voice workflows powered by advan...

Workforce Management (WFM)

Workday partners with Microsoft to help organizations manage human and AI workforces securely and efficiently from a unified,...

Voice & Telephony Infrastructure

Dot Ai adds second shift at Barceloneta site and plans further expansion to meet rising demand for its new hardware platform.