8x8 wins SBR Award 2025 for its CPaaS services, delivering integrated CX solutions that simplify personalized customer journe...

Vonage redesigns its Startup Program to equip early-stage businesses with cutting-edge APIs, fostering innovation and better ...

Invoca grows 50% by using AI to improve contact center service and revenue.

Pellera Technologies partners with NVIDIA to deliver tailored AI Blueprints and generative AI tools via Contact Center IQ, he...

Jabra’s Engage AI Complete enhances contact centers with real-time speech analytics, emotion detection, and noise-canceling...

Firstsource partners with Sanas to enhance global customer support using AI-powered real-time speech technology.

FourNet’s IntellAIgent is an AI-powered contact center platform that automates tasks and delivers natural, personalized cus...

TCN enhances its Workforce Management suite with advanced AI to boost contact center efficiency, agent performance, and custo...

TCN upgrades its Workforce Management with AI to improve contact center efficiency, agent performance, and customer experienc...

Utility companies face rising demands for faster, smarter service. Talkdesk’s new solution modernizes support to meet these...